Telecaller

QUA Loan is looking for a multilingual Telecaller who is fluent into Kannad, Telugu, Marathi, Tamil to join our team. As a telecaller, you will be responsible for managing customer inquiries, handling sales calls, providing product/service information, and maintaining customer satisfaction. The ideal candidate will have excellent communication skills, be patient, and show an eagerness to help customers, with a passion for learning and improving.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers or prospects in Kannad, Telugu, Marathi, Tamil.
• Respond to customer queries, provide information, and offer solutions via phone, email, or chat.
• Follow up with leads to convert inquiries into sales or appointments.
• Assist with product/service issues, complaints, and requests, ensuring customer satisfaction.
• Provide accurate information about products, services, promotions, and company policies.
• Maintain records of customer interactions, transactions, and issues.
• Achieve performance goals set by the company (e.g., sales targets, customer satisfaction rates).
• Escalate complex issues to senior staff as needed.
• Update customer details and process data into the company database.
• Work effectively within a team environment to meet team and company objectives.

Required Skills:

• Fluency in Kannad, Telugu, Marathi and Tamil
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations and customer complaints with patience.
• Strong problem-solving skills and attention to detail.
• Basic computer skills (MS Office, CRM systems).
• A positive attitude and a passion for helping people.

Job Type: Full-time

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Language:

• Kannada (Preferred)
• TAMIL (Required)

Work Location: In person

Expected Start Date: 12/08/2025