Telecaller Executive

Job Summary

We are looking for a proactive and patient-friendly Telecaller Executive to join our dental clinic team. The primary responsibility is to make outbound calls to patients, follow up with leads, and ensure smooth communication between the clinic and prospective or existing patients.

Key Responsibilities

• Make outbound calls to potential and existing patients regarding dental treatments, appointments, and follow-ups.
• Follow up with incoming leads from digital platforms, campaigns, or referrals.
• Maintain a polite, professional, and caring tone on all calls.
• Explain treatment plans, offers, or online consultation services clearly to patients when required.
• Schedule and confirm appointments using the clinic’s software or tracking system.
• Maintain and update call records and patient feedback accurately.
• Coordinate with the front office team for smooth patient flow.
• Provide reminders to patients for follow-up visits or pending treatments.
• Address basic patient queries or direct them to the appropriate department.
• Report daily calling status and updates to the supervisor.

Requirements

• Minimum qualification: PUC /Diploma/ Any Degree.
• Prior experience in telecalling or customer support preferred (Healthcare experience is a plus).
• Strong communication skills in Kannada, English, and Hindi (preferred).
• Basic knowledge of using mobile apps or computer systems for call tracking.
• Pleasant, patient-first attitude with good listening skills.
• Ability to handle rejection or disinterest with professionalism.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Kathriguppe, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Language:

• Kannada (Required)
• English (Required)

Location:

• Kathriguppe, Bengaluru, Karnataka (Required)

Work Location: In person