Key Responsibilities: Making outbound calls: Telecallers proactively contact potential customers to introduce products, explain features, and persuade them to make a purchase or schedule a meeting. Handling inbound calls: They respond to customer inquiries, address concerns, and resolve issues related to products or services. Generating leads: Telecallers identify and qualify potential customers, gathering information to pass on to the sales team. Maintaining customer records: They update databases with call details, customer information, and interactions. Following up: They ensure customer satisfaction by following up on leads, addressing complaints, and providing ongoing support.

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