Posted:3 weeks ago|
Platform:
On-site
Full Time
Key Responsibilities Welcome Calls: Greet and onboard new customers, providing them with essential information about their orders and services. Handle Issue Cases: Address customer concerns, complaints, or product-related queries efficiently and provide suitable resolutions. Maintain a professional and courteous communication tone at all times. Keep accurate records of customer interactions and update the CRM system. Coordinate with internal teams to escalate unresolved issues. Required Skills & Qualifications Excellent verbal communication skills in Hindi and English Ability to handle customer queries patiently and professionally. Basic computer skills and experience with CRM tools (preferred but not mandatory). Strong problem-solving abilities and a customer-centric approach. Prior experience in telecalling or customer service is a plus. Why Join Us? Competitive salary Growth opportunities within the company. Supportive and friendly work environment. Training and skill development programs. If you are passionate about customer service and enjoy talking to people, we would love to hear from you! Job Types: Full-time, Part-time Pay: ₹150,000.00 - ₹400,000.00 per year Expected hours: 27 per week Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person Expected Start Date: 16/06/2025
ApkaMart. Com
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