Telecaller

POSITION: Telecaller

About Thazqu underAlbedo

We offer personalized learning for people through online based formats .We combine certified teachers, adaptive teaching methods, and technology-driven learning to address individual gaps, build core competencies, and instill lifelong learning habits. With our strong foundation in Kerala, we are now expanding globally while staying committed to transformative, student-centered education.

Overview

A Telecaller is responsible for managing inbound and outbound calls to engage with customers, promote products or services, generate leads, and resolve customer queries. They play a vital role in enhancing customer satisfaction, achieving sales targets, and supporting overall business growth through effective communication and relationship building.

Responsibilities

• Make outbound calls to potential customers to promote products or services.
• Handle inbound calls, respond to customer inquiries, and provide accurate information.
• Generate and qualify leads to support the sales team.
• Maintain customer records by updating databases and CRM systems.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Meet daily/weekly/monthly call and sales targets.
• Handle customer complaints professionally and escalate issues when necessary.
• Work closely with the sales and marketing team to align with business goals.

Requirements

• Minimum qualification: High school diploma/graduate (any stream).
• Prior experience as a Telecaller, Customer Service Representative, or in a similar role preferred.
• Excellent verbal communication and active listening skills.
• Persuasive and result-oriented with good negotiation abilities.
• Basic computer knowledge and familiarity with MS Office/CRM tools.
• Ability to handle rejections and remain motivated.
• Strong interpersonal skills and a customer-first attitude.

Job Type: Permanent, Full time

Salary: Based on performance

Benefits:

• Provident Fund(PF)
• Training and Development Programs

Ready to join us?

Interested candidates are requested to send their resume and cover letter to [email protected]

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: Remote