Telecaller

Company Description

Abroad Gateway is a leading name among IELTS coaching institutes and education visa consultants in Chandigarh. We provide professional IELTS coaching to aspirants who wish to study abroad or migrate to countries like Canada, UK, USA, Australia, and New Zealand. Our goal is to help students achieve their dreams of pursuing higher studies or obtaining PR/Citizenship in developed countries through expert guidance and coaching.

Role Description

• Make outbound calls to potential leads, inquiries, and existing clients.
• Answer incoming calls and provide detailed information about services or products.
• Counsel prospective students/clients regarding courses, programs, or services offered.
• Maintain a database of leads, inquiries, and follow-ups in an organized manner.
• Understand client/student needs and suggest suitable courses or solutions.
• Handle queries, doubts, and concerns with patience and professionalism.
• Follow up with leads regularly to ensure conversion into admissions or sales.
• Schedule appointments, counselling sessions, or campus visits for walk-in prospects.
• Provide guidance on admission processes, eligibility, and documentation requirements.
• Meet daily/weekly call and conversion targets set by management.
• Prepare and share regular reports on call outcomes, leads, and admissions.
• Build and maintain positive relationships with students, parents, and clients.
• Keep updated knowledge of all services, courses, and offers to handle queries effectively.
• Collaborate with the marketing and sales team to implement effective strategies.
• Ensure a professional and courteous approach in every interaction to enhance customer satisfaction.

Qualifications

• Strong communication and interpersonal skills
• Good organizational skills
• Basic computer skills
• Previous experience in a similar role is a plus
• High school diploma or equivalent; college degree preferred