Telecaller (5 Positions)

Company Description

Abroad Gateway is a leading IELTS coaching institute and education visa consultancy based in Chandigarh. We specialise in providing professional IELTS coaching to study visa aspirants who aim to pursue their higher studies abroad or migrate to developed countries like Canada, the UK, the USA, Australia, and New Zealand. Our mission is to help individuals achieve their dreams of studying or settling abroad through top-notch coaching and consulting services.

Role Description

• Engage with potential customers via incoming and outgoing calls or emails to identify new business opportunities.
• Clearly understand customer requirements and respond to their queries with patience and professionalism.
• Share qualified leads or customer details with the concerned team for follow-up and conversion.
• Inform customers about our latest products, services, offers, or promotional campaigns.
• Accurately collect and record essential customer information such as name, address, and contact details.
• Maintain proper records of conversations and customer responses during calls.
• Please note: This is

  not a target-based role

  —your primary responsibility is effective and courteous communication.

Qualifications

• Excellent verbal communication and interpersonal skills
• Experience in customer service and telemarketing is advantageous
• Ability to work independently and manage time effectively
• Strong problem-solving and negotiation skills
• Basic computer skills (MS Office)
• High school diploma or equivalent; a bachelor's degree is a plus
• Experience in education consultancy or related fields is advantageous

Job Details & Benefits

• Location:

  1st Floor, SCO 45, Sector 42C, Chandigarh

• Salary:

  ₹15,000/month

• Working Hours:

  9:30 AM – 6:00 PM (Monday to Saturday)

• Leave Policy:

  One paid leave per month

Why Join Us?

• Supportive work environment
• On-time salary every month
• No sales pressure or targets
• Opportunity to enhance communication and customer handling skills