Tele Sales Executive

Job Description Education Counselor Department: Sales / Counseling Designation: Education Counselor Organization: FirstVite E-Learning Pvt. Ltd. Location: Sec - 63, Noida Employment Type: Full-Time Reports To: Team Leader / Sales Manager About FirstVite E-Learning Pvt. Ltd. FirstVite E-Learning Pvt. Ltd. is one of the leading EdTech organizations in India, dedicated to providing accessible, affordable, and industry-relevant online higher education programs in collaboration with top universities and institutions. Our mission is to bridge the gap between academic learning and professional skills through innovative online platforms and expert-led programs. At FirstVite, we believe in empowering learners to achieve their educational and career goals by offering personalized guidance, flexible learning options, and a supportive learning environment. Position Overview The Education Counselor plays a key role in guiding students and working professionals toward suitable academic programs based on their educational background, career goals, and aspirations. This role involves counseling prospective students, handling inquiries, providing detailed program information, and assisting in the entire admission process. The ideal candidate should possess strong communication skills, persuasive ability, and a passion for helping learners make informed decisions about their education and career development.

Key Responsibilities 1. Student Counseling & Engagement Handle inbound and outbound calls, emails, and chats to counsel students about available online programs. Understand the candidates educational background, work experience, and career goals to recommend suitable courses. Guide students through the entire admission process from inquiry to enrollment. Maintain a professional and empathetic approach while addressing student queries and concerns. 2. Lead Management & Conversion Follow up on leads generated through marketing campaigns, digital platforms, and walk-ins. Convert leads into admissions by building trust and providing accurate information. Maintain daily, weekly, and monthly lead conversion reports. Meet and exceed monthly and quarterly admission targets as defined by management. 3. Admission Process Coordination Coordinate with the documentation and verification teams for processing student applications. Ensure accuracy and completeness of applicant data in the CRM system. Provide students with updates about application status, payment procedures, and academic onboarding. Maintain confidentiality and professionalism in handling student information.

4. Relationship Management Build long-term relationships with students and alumni to encourage referrals and renewals. Ensure high satisfaction levels by providing continuous support during pre- and post-admission phases. Collaborate with internal teams to ensure smooth communication between departments. 5. Reporting & Performance Tracking Prepare daily and weekly MIS reports on inquiries, follow-ups, conversions, and revenue generated. Provide feedback to management on student concerns, course demand, and competitor trends. Contribute to strategy discussions for improving conversion rates and enhancing student experience. Key Skills & Competencies Excellent communication and interpersonal skills (both verbal and written). Strong sales and negotiation abilities with a student-centric mindset. Good understanding of higher education programs, online learning, and university admission processes. Ability to multitask, manage deadlines, and work efficiently under pressure. Proficiency in CRM systems, MS Office Suite, and online communication tools. A proactive and target-driven approach with a strong sense of ownership.

Eligibility Criteria Educational Qualification: Bachelors or Masters degree in any discipline (preferably in Business Administration, Education, or Marketing). Experience: 03 years of experience in counseling, tele-sales, or academic advisory roles. Freshers with excellent communication skills are also encouraged to apply. Language Proficiency: English and Hindi (knowledge of regional languages will be an added advantage). Performance Indicators (KPIs) Daily Call Target: Minimum 150200 calls per day. Talk Time: Minimum 120 minutes per day. Lead Conversion Ratio: As per monthly target set by management. Quality of Counseling: Accuracy, professionalism, and feedback rating from students. Documentation Accuracy and Timeliness. Work Environment Work Mode: Office-based / Hybrid (as per company policy). Working Days: 6 days a week (Sunday fixed off). Timings: 10:00 AM 7:00 PM. Collaborative, dynamic, and fast-paced EdTech environment with ample learning and growth opportunities.

Growth & Opportunities At FirstVite E-Learning Pvt. Ltd., we believe in nurturing talent and promoting from within. High-performing Education Counselors have the opportunity to grow into senior roles such as: Senior Education Counselor Team Leader Counseling Assistant Manager / Manager Admissions & Sales Regional Sales Manager The company also provides ongoing training sessions, incentive programs, and recognition platforms to reward exceptional performance. Why Join FirstVite E-Learning Pvt. Ltd.? Opportunity to work with leading universities and global education partners. Transparent incentive and reward structure based on performance. Learning-driven work culture with regular skill enhancement programs. Exposure to the fast-growing EdTech industry. Career advancement opportunities and internal promotions. Compensation & Benefits Competitive salary package (Fixed + Incentives). Monthly and quarterly performance-based bonuses. Employee engagement and recognition programs. Access to professional training and certification opportunities.

How to Apply Interested candidates can send their updated resume to: info@firstvite.com

hrmuskansharma8445@gmail.com
+91-8076400963 Subject Line: Application for the position of Education Counselor