Tele marketing - Malayalam voice process

Job Description: As a Customer Service Executive in the Malayalam Voice Process team at Coimbatore, your role involves providing exceptional customer service to clients" customers in Kerala via inbound and outbound calls. Your responsibilities include: - Handling inbound and outbound customer calls in Malayalam - Resolving customer queries and issues promptly and professionally - Offering product information and assistance to customers - Achieving or surpassing monthly performance targets and Key Performance Indicators (KPIs) - Recording customer interactions and feedback for reference Qualifications Required: - Proficiency in both Malayalam and English languages - Strong communication and interpersonal skills - Excellent customer service and problem-solving abilities - Capability to thrive in a fast-paced work environment - 0-3 years of experience in voice process (freshers with good communication skills are encouraged to apply) Please note that the company offers benefits including health insurance and Provident Fund. The work schedule consists of day shifts and morning shifts, with the work location being in person. If you are interested, you can share your CV with mail@mayonehr.in.,