Tele-counselor

Company Description

The Narayana Group is built on the belief that potential lies within everyone, waiting to be realized. With decades of legacy, experience, and empathy, the organization serves as a catalyst for personal and academic excellence. At Narayana, the focus extends beyond imparting knowledge to nurturing dreams and transforming them into tangible realities. The group's continued commitment is aligned with helping stakeholders achieve their aspirations through innovation, expertise, and care. Narayana shares the vision that #YourDreamsAreOurDreams.

Role Description

This is a full-time on-site role for a Tele-counselor and Counselor based in Faridabad. The Tele-counselor will be responsible for engaging with potential students and their parents through phone calls, providing information about the institution's courses, programs, and admission processes. The role includes addressing queries, guiding prospects to make informed decisions, and maintaining accurate records of all interactions. Additionally, the Tele-counselor will collaborate with the admissions and marketing teams to ensure smooth onboarding of students while upholding the organization's values and objectives.

Qualifications

• Effective communication, interpersonal, and active listening skills
• Ability to handle inquiries and provide clear, accurate information
• Organizational and record-keeping skills to manage data and follow up
• Knowledge of educational programs or experience in counseling is an advantage
• Proficiency in MS Office tools (e.g., Excel, Word) and basic data entry skills
• A customer-focused approach with empathy and problem-solving abilities
• Graduate degree or equivalent educational qualification
• Previous experience in a similar role is considered beneficial but not mandatory