Posted:5 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Make outbound and inbound calls to UPSC/MPSC aspirants.
  • Counsel students about UPSC & MPSC exam patterns, syllabus, preparation strategy, and suitable courses.
  • Understand student needs and recommend the right courses, test series, or mentorship programs.
  • Handle walk-in students and provide face-to-face counselling at the center.
  • Follow up with interested leads and convert enquiries into admissions.
  • Maintain proper records of calls, follow-ups, and student details in CRM/Excel.
  • Coordinate with academic and operations teams for smooth onboarding.
  • Resolve basic student queries related to batches, fees, schedules, and faculty.
  • Ensure a positive and professional experience for every student.

Required Skills & Qualifications:

  • Good knowledge of UPSC and/or MPSC examination system.
  • Strong communication skills in English, Hindi, and Marathi.
  • Ability to explain academic products clearly and confidently.
  • Good listening skills with a student-centric approach.
  • Basic knowledge of CRM tools, Excel, and Google Sheets.
  • Prior experience in education counselling / tele-counselling is preferred.

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

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