Tele collections

Company Overview

VCATCH is a renowned BPO company headquartered in Bangalore, operating under Six-Sigma standards, with decades of industry experience. Our competent core management team has expanded our services across industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. With state-of-the-art technology and infrastructure, we deliver cost-effective call center services, facilitating significant ROI growth for our clients.

Job Overview

We are seeking a Tele Collection professional to join our dynamic team at VCATCH. This is a full-time position located in Bangalore. The role is perfect for freshers with 0 to 1 year of work experience who are eager to make an impact in the BPO industry. You will interact with customers over the phone, ensuring effective debt collection using advanced negotiation techniques.

Qualifications and Skills

• Proficiency in Dialer Systems (Mandatory skill): Able to effectively use dialer systems to manage calls and interactions.
• Mastery of Negotiation Techniques (Mandatory skill): Utilize effective strategies to successfully negotiate with customers.
• Expertise in Debt Collection (Mandatory skill): Adept at implementing strategies to ensure successful recovery of debts.
• Strong understanding of Debt Collection Laws: Familiarity with relevant laws and regulations to ensure compliance during collection activities.
• Excellent communication skills: Ability to clearly and effectively communicate with customers over the phone.
• Problem-solving orientation: Possess keen analytical abilities to resolve payment issues quickly.
• Patience and professionalism: Maintain a calm and professional demeanor, even in challenging situations.
• Ability to work under pressure: Proven capacity to meet targets while adhering to timelines and policies.

Roles and Responsibilities

• Contact customers to remind them of their outstanding payments and encourage prompt settlement.
• Utilize various tools and techniques to provide accurate account information to customers.
• Implement effective negotiation strategies to resolve payment issues and online disputes.
• Handle customer interactions professionally, maintaining a courteous and respectful tone.
• Adhere to all relevant compliance and regulatory guidelines during communication and transactions.
• Collaborate with the team to strategize personalized approaches for different customers.
• Maintain precise records of all customer communications, including outcomes and resolutions.
• Strive continuously to improve collection techniques and contribute to team knowledge sharing.