14 Dialer Systems Jobs

Role Overview: As a seasoned and strategic IT leader, you will be responsible for heading the IT function for the Call Center Division. Your main focus will be to oversee and align all IT infrastructure, systems, and support services to empower and optimize telesales operations. This senior-level leadership role requires a blend of technical expertise, operational execution, and business acumen. Key Responsibilities: - Lead and manage the IT team dedicated to supporting the Telesales Division. - Ensure robust, secure, and scalable IT infrastructure is in place to support high-volume telesales operations. - Oversee implementation, maintenance, and optimization of dialer systems (predictive, p...

About Us :Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role - Virtual Relationship Manager (TL/AM) We are hiring a QA cum Trainer for the VRM (Virtual Relationship Manager) process to ensure high-quality customer interactions, process compliance, and continuous skill development of the VRM team. The role combines call quality audits, team coaching, and training delivery to drive consistent performan...

Job Title: Manager/Senior Manager - Digital Collections Location: Chennai Mode of work : Work from office only Role Overview: We are looking for a seasoned Digital Collections professional to drive end-to-end recovery strategies for Shriram Finances digital lending portfolio. The ideal candidate will have strong experience in Personal Loan, Two-Wheeler Loan, Commercial Vehicle Loan and Gold Loan with proven expertise in digital recovery processes, team leadership, and operational excellence. Key Responsibilities : 1. Strategy & Digital Process Management Develop and implement digital collection strategies for Shriram Finance products Personal Loan, Two-Wheeler Loan, Commercial Vehicle Loan, ...

Company Overview VCATCH is a renowned BPO company headquartered in Bangalore, operating under Six-Sigma standards, with decades of industry experience. Our competent core management team has expanded our services across industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. With state-of-the-art technology and infrastructure, we deliver cost-effective call center services, facilitating significant ROI growth for our clients. Job Overview We are seeking a Tele Collection professional to join our dynamic team at VCATCH. This is a full-time position located in Bangalore. The role is perfect for freshers with 0 to 1 year of work experience who are eager to make an impact in ...

Role Overview: You will be responsible for overseeing and managing the entire IT infrastructure, technical operations, and support functions of the company. Your role will involve ensuring the smooth functioning of systems, networks, security protocols, and technology-driven operations across the organization. As a strategic thinker with strong technical expertise, you will lead a team and collaborate with cross-functional departments. Key Responsibilities: - Manage and maintain the organization's IT systems, including servers, networks, desktops, laptops, VoIP systems, and internal applications. - Ensure high availability, performance, and optimization of all hardware and software component...

About Us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai's Collection Orchestration Platform, the world's first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai's Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is...

As a Team Lead - Customer Support at Cyboard School, you will play a crucial role in overseeing a team of support executives and ensuring efficient daily operations. Your primary responsibility will be to lead, manage, and motivate a team of customer support agents, utilizing CRM and dialer systems to monitor their activity and productivity. In addition, you will handle escalations, track daily performance using Excel-based reports and trackers, provide regular feedback to team members, and ensure adherence to SLAs, quality standards, and KPIs. Key Responsibilities: - Lead, manage, and motivate a team of customer support agents. - Utilize CRM and dialer systems to monitor team activity and p...

Job Title: Manager Contact Center (Alarm Center) Location: Gurgaon Department: Operations Reports To: [Head of Operations / Business Unit Head] Role Overview: The Manager Contact Center (Alarm Center) will be responsible for ensuring the efficient and smooth functioning of the Alarm Center, which manages emergency assistance services for our customers. The role involves overseeing a large team of ~200 employees, including Team Leaders (TLs) and the MIS function, while ensuring adherence to service excellence, operational efficiency, and compliance with company standards. Key Responsibilities: Operational Management Oversee day-to-day functioning of the Alarm Center with ~200 employees. Ensur...

Position: Admission Counsellor Location: Footprints Preschool & Daycare Joining Date: 27th October 2025 Key Requirements: ? Marital Status: Candidate must be married ? Location Preference: Candidate must live within 1 hour commuting distance from the office Job Purpose: To follow up with potential parents and help convert them into admissions for Footprints Preschool and Daycare. Job Responsibilities: ? Handle incoming calls and WhatsApp messages from parents ? Make outbound calls to leads assigned via the system ? Share relevant information about the preschool/daycare services ? Understand and pre-qualify leads (location, interest, profile, etc.) ? Schedule and follow up on visits to the ce...

Role Overview: As a Dialer Officer in the Lead Management System division located in Ghansoli (Mahape, Navi Mumbai), you will be responsible for managing and optimizing dialer operations across various teams and campaigns. Your main focus will be to ensure that calling strategies align with business objectives efficiently by utilizing your deep knowledge of dialer systems and CRM integrations. Key Responsibilities: - Design and execute dialer strategies for multiple teams - Implement a comprehensive dialing plan with various methods - Monitor and optimize dialer platform performance - Administer the predictive dialer system - Analyze agent statistics for strategy refinement and training inpu...

Say hello to possibilities. It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us: we're a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open-platf...

Job Title: Manager/Senior Manager - Digital Collections Location: Chennai Mode of work : Work from office only Role Overview: We are looking for a seasoned Digital Collections professional to drive end-to-end recovery strategies for Shriram Finances digital lending portfolio. The ideal candidate will have strong experience in Personal Loan, Two-Wheeler Loan, Commercial Vehicle Loan and Gold Loan with proven expertise in digital recovery processes, team leadership, and operational excellence. Key Responsibilities : 1. Strategy & Digital Process Management Develop and implement digital collection strategies for Shriram Finance products Personal Loan, Two-Wheeler Loan, Commercial Vehicle Loan, ...

As a Dialer Officer within our Lead Management System division located in Ghansoli (Mahape, Navi Mumbai), you will play a crucial role in managing and optimizing dialer operations across various teams and campaigns. Your primary focus will be on ensuring that calling strategies align with business objectives efficiently, leveraging your deep knowledge of dialer systems and CRM integrations. Your key responsibilities will include designing and executing dialer strategies for multiple teams, implementing a comprehensive dialing plan encompassing various dialing methods, monitoring and optimizing dialer platform performance, administering the predictive dialer system, analyzing agent statistics...

Assistant Manager to lead the Dialer Infrastructure and Operations across LMS vertical and other key business functions. The ideal candidate will oversee hardware and software systems, ensure the smooth execution of campaigns, and optimize dialling strategies to maximize operational efficiency,customer engagement, and business outcomes. Key Responsibilities: PAN-India Call Centre Setup Management: • Oversee and manage the setup, operations, and optimization of call centres across PAN India, ensuring consistent service delivery and alignment with organizational goals. Dialer Infrastructure Management: • Oversee the comprehensive Dialer Infrastructure, including hardware (calling servers, appl...