4 Dialer Systems Jobs

Say hello to possibilities. It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us: we're a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open-platform principles we apply to our core software solutions. We are seeking a Senior/ Staff/ Principal Software Engineer with expertise in designing and coding scalable, high-performance distributed systems using Java and cloud technologies. The ideal candidate will have experience working in Contact Center, Call Center, IVR, Call Routing, Dialer Systems, or VoIP technologies and will contribute to building next-generation solutions in a distributed environment. Work Location: Bangalore Work Mode: Hybrid Key Responsibilities: Design, develop, and optimize highly scalable, distributed systems for cloud-based Contact Center and Call Center solutions. Implement real-time voice and call management solutions, including IVR, SIP, ACD, CTI, and Dialer technologies. Develop microservices-based architectures using Java for handling large-scale VoIP, call routing, and telephony applications. Work on cloud-native applications deployed on AWS, Google Cloud, or Azure. Optimize real-time communication protocols such as SIP, RTP, WebRTC, and VoIP technologies. Integrate with CRM, AI-driven analytics, and automation platforms to enhance contact center functionalities. Ensure high availability and low-latency performance for real-time customer interactions. Collaborate with cross-functional teams, including AI, machine learning, and data engineering teams, to integrate intelligence into call center operations. Troubleshoot and resolve production issues, performance bottlenecks, and scalability challenges. Key Skills & Experience: Having decent experience in software engineering with strong expertise in Java Experience in designing and building distributed, cloud-native applications. Experience working with contact center solutions, dialer systems, and call center analytics. Expertise in microservices architecture, Kubernetes, Docker, and RESTful APIs. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud. Experience working with real-time streaming architectures and messaging queues (Kafka, RabbitMQ, etc.). Strong problem-solving skills with the ability to debug and optimize complex systems. Understanding of AI-driven automation and integration with customer engagement platforms. Excellent communication and collaboration skills. What We Offer: Medi Claim Benefits Paid Holidays Casual/Sick Leave Privilege Leave Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances About RingCentral RingCentral, Inc . (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Title: Manager/Senior Manager - Digital Collections Location: Chennai Mode of work : Work from office only Role Overview: We are looking for a seasoned Digital Collections professional to drive end-to-end recovery strategies for Shriram Finances digital lending portfolio. The ideal candidate will have strong experience in Personal Loan, Two-Wheeler Loan, Commercial Vehicle Loan and Gold Loan with proven expertise in digital recovery processes, team leadership, and operational excellence. Key Responsibilities : 1. Strategy & Digital Process Management Develop and implement digital collection strategies for Shriram Finance products Personal Loan, Two-Wheeler Loan, Commercial Vehicle Loan, Gold Loan, and other Digital Products. Utilize digital collection platforms, dialer systems, AI/ML triggers, and automation to maximize recovery efficiency. Continuously monitor delinquency trends and optimize strategies to minimize losses and write-offs. 2. Portfolio & Target Management Manage a portfolio of accounts, ensuring monthly recovery targets are consistently achieved. Drive bucket-wise collection strategies (Pre-due, Bucket X, Post-due) to control flow and improve resolution rates. Handle escalated, high-risk accounts and negotiate repayment or settlement plans. 3. Team & Vendor Leadership Lead and mentor a team and external agency partners. Provide structured coaching, performance reviews, and development plans that enhance team efficiency. Manage agency/vendor relationships to ensure quality, compliance, and productivity. 4. Compliance & Risk Management Ensure 100% compliance with RBI guidelines, company policies, and legal standards for debt recovery. Work closely with legal teams on NPA cases, write-offs, and settlement processes. Maintain accurate and auditable records of all collection activities. 5. Cross-Functional Collaboration Coordinate with Sales, Risk, Customer Service, and Legal teams to resolve disputes and ensure a seamless customer experience. Support renewal/retention drives for cross-sell and product reinstatement opportunities (e.g., Gold Loan renewal, FD retention). 6. Reporting & Analytics Track and publish daily/weekly/monthly MIS on recovery performance, delinquency rates, ARPC, and NPS scores. Analyze data to identify collection trends, operational gaps, and process improvement opportunities. Required Skills & Competencies: Domain Expertise : Proven experience in collections for all digital products. Digital Proficiency: Hands-on with collection systems, dialers, CRM tools, and automation workflows. Regulatory Awareness: Knowledge of NBFC debt recovery norms and RBI compliance requirements. Leadership: Strong ability to motivate and manage teams for high performance. Negotiation & Resolution Skills: Capable of managing escalated customer interactions with tact and closure. Analytical Mindset : Data-driven decision-making with strong reporting and trend analysis skills. Qualifications: Post-Graduate in Business, Finance, or related field. 7+ Years of experience in NBFC or Fintech collections with multi-product exposure. Track record of exceeding recovery targets and reducing delinquency rates If you are interested please share your resume to sai.s29@shriramfinance.in

As a Dialer Officer within our Lead Management System division located in Ghansoli (Mahape, Navi Mumbai), you will play a crucial role in managing and optimizing dialer operations across various teams and campaigns. Your primary focus will be on ensuring that calling strategies align with business objectives efficiently, leveraging your deep knowledge of dialer systems and CRM integrations. Your key responsibilities will include designing and executing dialer strategies for multiple teams, implementing a comprehensive dialing plan encompassing various dialing methods, monitoring and optimizing dialer platform performance, administering the predictive dialer system, analyzing agent statistics for strategy refinement and training inputs, developing and distributing daily reports and metrics, ensuring compliance with regulations, managing campaign execution, conducting Quality Assurance checks, and collaborating with stakeholders to suggest and implement improvements. To be successful in this role, you should have a minimum of 4 years of experience in high-volume contact center environments, hands-on expertise in dialer systems and CRM-dialer integrations, the ability to independently manage shift operations, oversee PAN India dialer operations, possess excellent communication, time management, and analytical skills, and be adept at interacting with stakeholders at all levels. If you thrive in a fast-paced environment, excel at operations, predictive dialing, quality assurance, CRM integrations, campaign management, stakeholder management, and have a passion for optimizing dialer systems, we encourage you to apply for this position.,

Assistant Manager to lead the Dialer Infrastructure and Operations across LMS vertical and other key business functions. The ideal candidate will oversee hardware and software systems, ensure the smooth execution of campaigns, and optimize dialling strategies to maximize operational efficiency,customer engagement, and business outcomes. Key Responsibilities: PAN-India Call Centre Setup Management: • Oversee and manage the setup, operations, and optimization of call centres across PAN India, ensuring consistent service delivery and alignment with organizational goals. Dialer Infrastructure Management: • Oversee the comprehensive Dialer Infrastructure, including hardware (calling servers, application servers, database servers, calling lines, and gateways) and software (CRM, campaign management tools, and lead processing systems). • Manage multiple verticals, such as Mortgage, Cross-Sell, Inbound Queues, and supporting functions like Quality and Coordinators. • Ensure seamless integration of outbound and inbound campaigns with existing and new systems. • Install, configure, troubleshoot, and maintain Dialer systems to support business goals. Campaign and Operational Oversight: • Monitor and analyse lead penetration rates, creating strategies to maximize engagement and outcomes. • Optimize dialling modes (predictive, preview, manual) for efficiency and compliance with regulatory standards. • Collaborate with operational and IT teams to enhance system performance and resolve issues. Vendor and Stakeholder Management: • Manage relationships with Dialer vendors and technology providers to ensure optimal service delivery. • Act as a liaison between internal stakeholders and external partners to address operational requirements. Compliance and Regulatory Adherence: • Ensure all dialling operations adhere to legal and regulatory requirements, maintaining data security and operational compliance. Team Leadership and Development: • Build and lead a high-performing team, fostering a culture of collaboration and continuous improvement. • Provide training and development opportunities to enhance team expertise in Dialer operations and related technologies. Strategic Planning and Innovation: • Identify and implement advanced dialling technologies and practices to drive innovation. • Develop and manage dialling strategies to support evolving business needs and market conditions. Required Qualifications: • Bachelors degree in Information Technology, Business Administration, or related field. Advanced certifications are a plus. • 4+ years of experience in Dialer management, with at least 2years in a leadership role. • Strong understanding of Dialer systems, CRM tools, and campaign management platforms. • Proven track record of managing large-scale campaigns and complex Dialer infrastructures. • Knowledge of regulatory standards such as TCPA, DNC, and GDPR. Preferred Skills: • Analytical mind-set with the ability to interpret data and derive actionable insights. • Excellent leadership, communication, and stakeholder management skills. • Expertise in predictive, preview, and manual dialling strategies.