Company Overview VCATCH operates on Six-Sigma standards with a management team that brings extensive experience in the BPO industry. Our services span across various sectors like Ed-tech, E-commerce, FMCG, Real-Estate, and more. Based in Bangalore, we provide state-of-the-art, cost-effective call center solutions that enhance your ROI. VCATCH is recognized as a leading contact center with a workforce of 51-200 employees. Job Overview We are seeking a Junior Team Lead to join our team in Bangalore. This full-time position requires a dynamic individual who is experienced in managing teams and projects within the BPO industry. The candidate will be expected to lead their team to achieve and surpass key performance metrics while maintaining a positive work environment. Qualifications and Skills Leadership development is crucial as the role demands nurturing the skills and potential of team members (Mandatory skill). Performance management skills to evaluate, monitor, and enhance the team's productivity and efficiency (Mandatory skill). Strong decision-making abilities are essential for resolving issues and guiding the team (Mandatory skill). Project management skills are necessary for planning and executing various team initiatives effectively. Conflict resolution skills to handle and mediate disputes to maintain a harmonious workplace. Proficiency in agile methodologies to enhance the team's adaptability to changes and sector demands. Excellent communication skills to effectively convey information and influence team dynamics. Proficiency in Microsoft Excel for reporting and data analysis to support decision-making processes. Roles and Responsibilities Lead and motivate a team to achieve and exceed business goals and performance metrics. Manage and distribute workloads effectively to maintain consistent team operation. Monitor the team's performance regularly, providing feedback and development plans. Facilitate communication between team members and management to ensure alignment. Identify team training needs and work to implement development plans. Ensure compliance with company policies and uphold service quality standards. Proactively identify opportunities for process improvements and efficiency gains. Manage conflict resolution within the team to maintain a positive and productive work environment.
Company Overview VCATCH, headquartered in Bangalore, operates with Six-Sigma standards and a management team with decades of BPO industry experience. We offer cost-effective call center services and cater to sectors such as Ed-tech, E-commerce, FMCG, and Real-estate. Our advanced technology and infrastructure support enhanced ROI growth for our partners through quality service and innovative solutions. Explore our services at vcatch.in . Job Overview We are seeking a passionate Junior International Sales Executive to join our dynamic team at VCATCH in Bangalore Urban. This full-time position involves promoting our services and expanding our client base on an international scale. The ideal candidate will demonstrate strong cross-cultural communication skills and leverage digital marketing tools to achieve exceptional sales performance. Qualifications and Skills Strong cross-cultural communication skills to effectively interact and build relationships with clients from diverse backgrounds and cultures. Proficiency in CRM software like Salesforce to manage client interactions and drive sales processes efficiently. 1 - 5 years of Experience. Foreign language proficiency is essential for engaging with clients in their native languages and expanding global outreach. Skilled in negotiation and persuasion techniques to successfully close deals and drive company sales. Should Obtain Incentive at least in Last 3 month. Ability to perform market research and analysis to identify sales opportunities and stay ahead of industry trends. Expertise in networking and relationship building to foster long-term partnerships and customer loyalty. Roles and Responsibilities Develop and implement sales strategies to attract and retain international clients. Perform market research to identify and target potential clients across various industries. Utilize CRM tools to manage sales pipelines and enhance client engagement and satisfaction. Communicate effectively with international clients to understand their needs and offer tailored solutions. Negotiate contract terms and pricing to secure favourable agreements and maximize profits. Working directly under the clients.
Company Overview VCATCH operates with Six-Sigma standards, driven by a management team with vast experience in the BPO industry. With expertise in diverse sectors like Ed-tech, E-commerce, and Real-estate, we offer state-of-the-art, cost-effective call center services in Bangalore. As a leading contact center, we ensure enhanced ROI growth. Our workforce of 51-200 employees is based in Bangalore, further details at VCATCH . Job Overview We are seeking a Junior Collections Trainer to join our full-time team in Bangalore Urban, Bangalore Rural, Bangalore, Bengaluru. The role involves developing and delivering training programs to enhance the skills of our collections team. The ideal candidate will be passionate about coaching and have a strong commitment to organizational success. Qualifications and Skills Proven ability in training program development, especially in a collections environment (Mandatory skill). Excellent communication skills with the ability to convey information clearly and concisely (Mandatory skill). Strong adaptability to adjust training methods according to different learning styles (Mandatory skill). Proficient in internal personal and soft skills to manage diverse teams effectively. Effective time management skills to ensure training sessions are timely and impactful. Creative approach to developing training materials and programs that engage and inspire. Experience in providing feedback and coaching to improve team performance. Commitment to continuous professional development and staying updated with industry trends. Roles and Responsibilities Develop and implement training programs tailored for collections teams to improve performance and outcomes. Coordinate with team leaders to identify training needs and objectives. Deliver interactive training sessions using a variety of instructional techniques to engage participants. Evaluate the effectiveness of training programs and make necessary adjustments for improvement. Provide ongoing coaching and feedback to team members to enhance their skills and knowledge. Maintain up-to-date records of training activities and outcomes for future reference. Collaborate with the HR department to align training initiatives with the companys goals. Stay informed about the latest trends and best practices in training and development within the BPO industry.
Company Overview VCATCH, based in Bangalore, is a renowned company in the BPO industry, operating on Six-Sigma standards. With a core management team experienced in the BPO sector, VCATCH has expanded its services to various industries, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. The company is well-equipped with state-of-the-art technology and infrastructure to offer cost-effective call center solutions, enhancing the ROI for their clients. VCATCH employs between 51-200 dedicated professionals. Visit us at vcatch.in . Job Overview We are seeking a Junior International Sales Specialist to join our team in Bangalore. This is a full-time position requiring a minimum of one year of relevant work experience. The candidate will play a pivotal role in driving international sales, contributing to our growth and client satisfaction. The ideal candidate will have strong skills in CRM software and B2B negotiation, crucial for this role. Qualifications and Skills Proven experience in international sales, demonstrating the ability to manage and increase sales on a global scale. Proficiency in CRM software (Mandatory skill), vital for managing client relationships and streamlining sales processes efficiently. Strong B2B negotiation skills (Mandatory skill) with a track record of closing deals and driving business results. Must obtain Incentives from Previous organization Excellent communication skills to effectively interact with international clients Ability to adapt to different cultural norms and practices when dealing with global clientele. Analytical skills to collect and interpret sales data and make informed strategic decisions. Highly organized with exceptional planning abilities to coordinate sales strategies with team objectives. Dynamic and self-motivated with a passion for achieving and exceeding sales targets. Roles and Responsibilities Develop and implement effective international sales strategies to drive company growth. Identify and pursue new clients on global markets to expand client base. Build and maintain strong, long-lasting relationships with key international clients and partners. Utilize CRM software to manage sales pipeline and client interactions effectively. Negotiate terms and agreements with international clients to maximize profitability. Collaborate closely with cross-functional teams to align sales strategies with company goals. Prepare and deliver sales reports and forecasts to management, providing insights into sales performance.
Conduct B2B cold calls to Australian small and medium-sized businesses to generate new leads and sales opportunities. Develop and execute effective sales strategies to meet or exceed sales targets. Build and maintain strong relationships with potential clients, understanding their business needs and presenting tailored solutions. Qualify leads, follow up on sales inquiries, and nurture prospects through the sales pipeline . Collaborate with the sales team to ensure a smooth handover of qualified leads for further engagement. Consistently update CRM systems with accurate information on leads, opportunities, and customer interactions. Stay updated with industry trends, market conditions, and competitors to refine sales approaches. Key Requirements: 2-3 years of experience in B2B inside sales and cold calling for lead generation in an international process . Proven experience in an Australian process is highly desirable . Excellent English communication skills (verbal and written) with a strong ability to engage and persuade clients. Track record of meeting or exceeding sales targets . Must provide pay slips from the previous employer that include incentives earned as proof of sales performance. Ability to work independently with a proactive and self-motivated attitude. Strong organizational skills and the ability to multitask in a fast-paced environment. What We Offer: Competitive salary with performance-based incentives. Opportunity to work with an experienced team and grow in an international sales environment. Training and support to ensure success in the role. Additional Details: No transportation provided; candidates must have their own means of commute. The position requires working in shifts aligned with Australian business hours.
Company Overview VCATCH is a renowned BPO company headquartered in Bangalore, operating under Six-Sigma standards, with decades of industry experience. Our competent core management team has expanded our services across industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. With state-of-the-art technology and infrastructure, we deliver cost-effective call center services, facilitating significant ROI growth for our clients. Job Overview We are seeking a Tele Collection professional to join our dynamic team at VCATCH. This is a full-time position located in Bangalore. The role is perfect for freshers with 0 to 1 year of work experience who are eager to make an impact in the BPO industry. You will interact with customers over the phone, ensuring effective debt collection using advanced negotiation techniques. Qualifications and Skills Proficiency in Dialer Systems (Mandatory skill): Able to effectively use dialer systems to manage calls and interactions. Mastery of Negotiation Techniques (Mandatory skill): Utilize effective strategies to successfully negotiate with customers. Expertise in Debt Collection (Mandatory skill): Adept at implementing strategies to ensure successful recovery of debts. Strong understanding of Debt Collection Laws: Familiarity with relevant laws and regulations to ensure compliance during collection activities. Excellent communication skills: Ability to clearly and effectively communicate with customers over the phone. Problem-solving orientation: Possess keen analytical abilities to resolve payment issues quickly. Patience and professionalism: Maintain a calm and professional demeanor, even in challenging situations. Ability to work under pressure: Proven capacity to meet targets while adhering to timelines and policies. Roles and Responsibilities Contact customers to remind them of their outstanding payments and encourage prompt settlement. Utilize various tools and techniques to provide accurate account information to customers. Implement effective negotiation strategies to resolve payment issues and online disputes. Handle customer interactions professionally, maintaining a courteous and respectful tone. Adhere to all relevant compliance and regulatory guidelines during communication and transactions. Collaborate with the team to strategize personalized approaches for different customers. Maintain precise records of all customer communications, including outcomes and resolutions. Strive continuously to improve collection techniques and contribute to team knowledge sharing.
Company Overview Kaapi Stories, Firangi Falooda Job Overview We are seeking a Junior Barista to join our team in Bangalore on a full-time basis. The ideal candidate will bring 1 to 3 years of barista experience, demonstrating proficiency in espresso machine operation and exceptional customer service. If you are passionate about creating quality beverages and ensuring an excellent customer experience, we invite you to apply. Qualifications and Skills Experience operating espresso machines to produce high-quality coffee beverages (Mandatory skill). Excellent customer service skills to engage with and satisfy our clientele (Mandatory skill). Inventory management skills to maintain and stock supplies and ingredients (Mandatory skill). Ability to create latte art to enhance the aesthetic appeal of coffee drinks. Proficiency in using point-of-sale (POS) systems for processing transactions efficiently. Knowledge of sourcing high-quality coffee beans from various suppliers. Understanding of food safety regulations to ensure a hygienic cafe environment. Creativity in menu design to develop and introduce new beverage options regularly. Roles and Responsibilities Prepare and serve coffee and tea beverages that meet quality standards. Operate and maintain cleanliness of coffee machines and equipment. Engage with customers to answer questions, take orders, and provide recommendations. Manage inventory levels and restock supplies as needed for daily operations. Ensure compliance with all health and safety regulations within the cafe. Maintain a clean and presentable workspace at all times. Assist in developing new menu items and seasonal offerings. Train new staff members on barista skills and customer service standards.
Company Overview VCATCH operates on Six-Sigma standards with a core team experienced in the BPO industry. Our expertise extends to sectors like Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. Situated in Bangalore, we offer cost-effective contact center services designed to enhance ROI. Our state-of-the-art technology and infrastructure cater to a range of industries, supporting growth and efficiency. Job Overview The Recruiter at VCATCH will play a key role in talent acquisition, specifically tailored for various industries we serve. This full-time, junior position requires 1 to 3 years of work experience and is based in our Bangalore headquarters. The role involves working closely with hiring managers to identify staffing needs and develop talent pipelines, leveraging advanced recruiting tools and techniques. Qualifications and Skills Proficiency in LinkedIn Recruiter to identify and engage with potential candidates effectively and efficiently (Mandatory skill). Expertise in candidate sourcing techniques to ensure a diverse pool of qualified applicants (Mandatory skill). Strong interviewing techniques that assess candidates suitability and cultural fit within the organization (Mandatory skill). Experience with Applicant Tracking Systems (ATS) to manage applications smoothly and streamline recruitment processes. Competency in Boolean Search Techniques for precision in sourcing the best talent suitable for each role. Knowledge of diversity and inclusion strategies to ensure a balanced and equitable hiring process. Talent Pipeline Management skills to maintain active engagement with prospected and potential candidates. Ability to utilize data-driven recruiting approaches to make informed hiring decisions and optimize recruitment strategies. Roles and Responsibilities Collaborate with hiring managers to understand detailed job requirements and develop relevant recruitment plans. Utilize advanced sourcing strategies to attract high-caliber candidates across various industries. Screen resumes and conduct preliminary interviews to evaluate applicants eligibility and suitability. Maintain accurate records of all recruiting activities within the company's Applicant Tracking System. Develop and implement strategies to promote diversity within the recruitment process. Create and manage a talent pipeline to anticipate future hiring needs and expedite the recruitment cycle. Employ data analytics to optimize the recruitment process, tracking key metrics and adjusting tactics accordingly. Ensure compliance with labor regulations and company policies during all recruitment activities.