Tele Calling Executive

Job Title: Telecaller & Sales Coordinator (Female)

Location: Second Floor, Plot no.-D180C, Sector -74 Phase 8b, Mohali, Punjab - 160055

Vacancies: 1

Department: Sales & Business Development

Salary: ₹15,000 – ₹25,000 per month

Work Mode: Work From Office (WFO)

Experience: 1–2 Years

Qualification: Bachelor’s Degree

Employment Type: Full-Time

Working Days: Monday to Friday

Industry: IT Services

Team Size: 12+

Interview Process: 2 Rounds

Job Summary

We are hiring a confident and customer-focused female Telecaller & Sales Coordinator to handle lead calling, appointment booking, follow-ups, conversions, and CRM management for Makes360’s IT services including Website Development, Digital Marketing, ERP, and CRM solutions.

Key Responsibilities

• Make outbound calls to potential clients (80–120 calls per day).
• Explain company services clearly including Website, Digital Marketing, ERP, and CRM solutions.
• Convert qualified leads into appointments for the field sales team.
• Maintain a disciplined follow-up calling schedule.
• Update CRM with call notes, lead status, and interaction history.
• Handle WhatsApp chat inquiries and provide basic customer support.
• Assist the sales team with documentation and follow-up coordination.

Key Performance Indicators (KPIs)

• Daily calling target achievement
• Appointment booking and conversion ratio
• Consistency and discipline in follow-ups
• Accuracy and completeness of CRM data

Skills & Qualifications

• Excellent communication skills in Hindi and English (Punjabi is a plus).
• Confident, polite, and customer-friendly attitude.
• Basic computer skills including MS Office and CRM systems.
• Positive, energetic, and target-oriented mindset.

Compensation & Growth Opportunities

Salary: ₹15,000 – ₹25,000 per monthIncentives for lead conversions and performanceExposure to multiple sales channelsDirect collaboration with the FounderCareer growth path: Telecaller → Sales Coordinator → Senior Coordinator → Customer Relationship Manager

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• Do you have at least 1 year of experience in telecalling, inside sales, or lead coordination (preferably in IT services)?
• Are you comfortable making 80–120 outbound calls daily and handling follow-ups, WhatsApp chats, and CRM updates?
• Are you willing to work from the office in Mohali (Sector 74) from Monday to Friday and join within 15–30 days?

Experience:

• telecalling: 1 year (Required)
• Cold calling: 1 year (Required)

Work Location: In person