Posted:14 hours ago|
Platform:
On-site
Full Time
We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a 'Customer Support Executive'. The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providing exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset. Key Responsibilities: 1. Customer interaction: Respond to customer inquiries via phone, email, chat, social media platforms or in-person in a timely and professional manner. Handle complaints, provide appropriate solutions, and follow up to ensure resolution. 2. Problem resolution: Identify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently. 3. Product & service knowledge: Maintain a deep understanding of the company's products, services, and policies. Maintain accurate customer records for future reference and analysis. 4. Feedback & improvement: Gather customer feedback and share insights to improve processes and enhance customer experience. 5. Achieve goals & SLA's: Meet or exceed all productivity, quality & time management goals set. Maintain a professional approach at all times. Demonstrate an appropriate sense of urgency in resolving customer issues. Stipend : up to 18k Job Type: Full-time Pay: ₹18,000.00 per month Benefits: Food provided Schedule: Day shift Language: Hindi (Required) Location: Bangalore, Karnataka (Required) Work Location: In person
Nestaway Technologies Pvt Ltd
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