Tele caller(Telugu) or Customer Support Executive

We are looking for a motivated and fluent Telugu-speaking Telecaller to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, explaining products or services, resolving queries, and maintaining customer satisfaction. The role requires excellent communication skills in Telugu and basic proficiency in other languages (English/Hindi) is an added advantage.

Key Responsibilities:

• Make Outbound Calls:
• Contact potential or existing customers to inform them about a product or service.
• Follow scripts when handling different topics.
• Receive Inbound Calls:
• Address customer inquiries, complaints, or issues efficiently.
• Provide accurate information and assistance.
• Explain Products/Services:
• Clearly describe product features, pricing, and benefits in Telugu.
• Persuade customers to purchase or try products/services.
• Follow-Up:
• Maintain regular follow-ups with interested customers.
• Record feedback and update customer databases.
• Data Entry & Record Keeping:
• Maintain call logs, customer records, and call outcomes.
• Ensure data accuracy and confidentiality.
• Achieve Targets:
• Meet daily/weekly call and sales targets.
• Work as part of a team to achieve overall goals.
• Customer Relationship Management:
• Build positive relationships with customers.
• Handle objections and ensure customer satisfaction.

Required Skills:

• Fluent in Telugu (reading, writing, speaking).
• Good verbal communication in Telugu; Hindi/English is a plus.
• Strong interpersonal and persuasion skills.
• Basic computer knowledge (MS Office, CRM software).
• Ability to handle pressure and meet targets.
• Patience and confidence while dealing with customers.

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person