Tele Caller Executive

Sarovar Hotels & Resorts

0 years

0 - 2 Lacs

āgra

Posted:10 hours ago| Platform: GlassDoor logo

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Skills Required

service resolve communication crm software

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound calls related to room reservations, booking confirmations, and guest inquiries.
Provide detailed information about room categories, amenities, tariffs, packages, and promotions.
Assist guests in making, modifying, or cancelling bookings while ensuring high service quality.
Follow up with guests for booking confirmations and special requests.
Maintain accurate records of guest communications and update the reservation system.
Upsell hotel facilities such as banquets, restaurants, spa, and special events packages.
Resolve guest concerns promptly and escalate complex queries to the reservations manager when required.
Coordinate with the front office and sales team to ensure smooth guest service.

Requirements & Skills:

Graduate/Undergraduate with prior experience in telecalling, customer service, or reservations (hospitality industry preferred).
Excellent communication skills in English and Hindi (knowledge of additional regional/foreign languages will be an advantage).
Strong interpersonal skills with a polite and professional telephone manner.
Familiarity with hotel reservation systems/CRM software will be a plus.
Ability to multitask, work under pressure, and meet targets.
Immediate joiners preferred.

Job Type: Full-time

Pay: ₹8,086.00 - ₹20,000.00 per month

Work Location: In person

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