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Home
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Sarovar Hotels & Resorts
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Tele Caller Executive

Tele Caller Executive

Sarovar Hotels & Resorts

0 years

1 - 0 Lacs

Alwar Rajasthan

Posted:2 weeks ago| Platform: SimplyHired logo

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Skills Required

Hospitality Customer service English Microsoft Office Bachelor's degree In-person Phone etiquette Diploma

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound and outbound calls professionally and courteously.
Respond to guest inquiries regarding room bookings, banquet services, and facilities.
Convert potential leads into confirmed reservations.
Provide accurate information on tariffs, availability, and packages.
Maintain call records and update the reservation system regularly.
Follow up with prospective clients and assist the sales team in lead generation.
Ensure high levels of guest satisfaction through effective communication.
Coordinate with the front office, sales, and F&B departments to confirm bookings.
Handle guest complaints or escalate them to the concerned authority for resolution.
Achieve daily/weekly calling and booking targets as assigned.

Requirements

Minimum Qualification: Graduate / Diploma in Hospitality or related field.
Prior experience as a telecaller or in customer service (hospitality experience preferred).
Excellent communication skills in English and Hindi.
Good telephone etiquette, polite and professional approach.
Proficiency in MS Office and reservation software (IDS/Opera knowledge is an advantage).
Ability to multitask, work under pressure, and meet sales targets.
Pleasant personality with a customer-centric attitude.

Benefits

Competitive salary as per industry standards.
Incentives based on performance.
Meals and uniform provided by the hotel.
Opportunity to grow within the Sarovar Group of Hotels.

Job Type: Full-time

Pay: ₹8,544.87 - ₹22,891.96 per month

Work Location: In person

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