Tele Caller Executive

0 - 2 years

1 - 3 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Experience: 0-2 years
Location: HYD
Type: Full-time

Job Summary

We are looking for an energetic and courteous Telecaller to join our team. As a Telecaller, you will be responsible for making outbound calls and/or receiving inbound calls to interact with customers, generate leads, promote our products or services, resolve customer queries, and contribute to sales targets. This is an excellent opportunity for freshers or those with up to two years of experience who are good communicators and are motivated to learn.

Key Responsibilities

  • Make outgoing calls to prospective or existing customers under guidance, promoting products/services and generating interest.
  • Respond to incoming calls and assist customers with their inquiries and issues.
  • Use pre-defined scripts or talking points to communicate clearly and professionally.
  • Follow up with potential customers to nurture leads.
  • Set up appointments or hand off interested leads to sales or relevant departments.
  • Keep accurate records of all calls / customer interactions in CRM or spreadsheets.
  • Update customer databases with current information.
  • Strive to meet daily / weekly call / lead targets as determined by the team lead/manager.
  • Handle objections or customer rejections with patience and professionalism.
  • Stay informed about company products, services, and promotions so you can provide accurate information.
  • Provide feedback to supervisors about common objections, customer concerns, or suggestions for improvement.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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