Tele Caller Executive

Job Overview:

We are looking for a motivated and enthusiastic Tele caller to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive customer experience.

As a Tele caller, you will play a key role in maintaining customer relationships, and providing excellent service to ensure customer satisfaction.

Key Responsibilities:

• Inbound & Outbound Calling: Handle incoming calls and make outbound calls to customers.
• Customer Support: Provide timely information, resolve customer issues, and respond to inquiries regarding products/services.
• Database Management: Maintain accurate customer records in database, ensuring that all relevant details are updated.
• Follow-up: Regular follow-ups with customers to ensure satisfaction and gather feedback.
• Complaint Handling: Resolve any customer complaints or issues in a professional and efficient manner.
• Reporting: Report daily/weekly/monthly performance and issues to the team leader or manager.

Skills and Qualifications:

• Experience: Either Fresher with very good communication skills or previous experience as a tele caller, telemarketer, or in a similar customer service role is a plus.
• Communication: Strong verbal communication skills with a clear and friendly tone.
• Problem-solving: Ability to handle customer complaints and provide solutions.
• Listening Skills: Ability to understand customer needs and respond accordingly.
• Customer-oriented: Ability to handle a variety of customers in a professional manner.
• Technical Proficiency: Basic computer skills
• Language Proficiency: English and Hindi.

Working Conditions:

• Full-time position with 9 hours working.
• Office Timings 9:45 AM to 6:30 PM.
• Six Days Working Monday to Saturday

Benefits:

• Competitive salary
• One Paid Leave
• Lunch facility provided (No Deduction from Salary)
• Evening snacks provided (No Deduction from Salary)

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Location:

• Chandigarh, Chandigarh (Required)

Work Location: In person