Tele Caller Executive

Job Summary:

We are looking for a proactive and courteous Telecaller to manage all incoming calls at our multidisciplinary creative agency. The candidate will be the first point of contact for all telephonic communication and will be responsible for receiving client or enquiry calls, gathering initial details, and transferring calls to the appropriate team member after confirmation.

Key Responsibilities:

• Answer all incoming calls promptly and professionally.
• Greet callers warmly and identify their purpose of the call.
• Record essential information from the caller (name, company, requirement, etc.).
• Route calls to the concerned person only after verifying their availability.
• Maintain a call log with date, time, nature of enquiry, and call outcome.
• Provide basic information about our services (signage, printing, designing, marketing) if needed.
• Handle general queries or take messages when necessary.
• Coordinate with team members to ensure smooth call redirection and follow-ups.

Required Skills:

• Excellent verbal communication skills in English, Hindi, and preferably Bengali.
• Basic understanding of digital marketing, design, and printing services is a plus.
• Pleasant and professional phone etiquette.
• Good listening and multitasking abilities.
• Punctual, organized, and proactive approach to work.
• Knowledge of using call logging systems or basic CRM tools is a bonus.

Job Type: Full-time

Pay: ₹10,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Language:

• Hindi (Required)
• English (Required)

Work Location: In person