Tele Caller Executive

Job Title: Telecaller (Australian Shift)

Location: Saltlake Sec V
Shift Timing: Australian Shift (as per business requirement)
Employment Type: Full-Time

Job Summary:

We are seeking a confident and enthusiastic Telecaller to handle outbound/inbound calls for our Australian clients. The ideal candidate will possess excellent communication skills, a customer-centric attitude, and the ability to build rapport with clients over the phone. Prior experience in international voice processes or sales is preferred.

Key Responsibilities:

• Make outbound calls to prospective customers in Australia to promote products/services or generate leads.
• Handle inbound queries professionally, providing accurate information and resolving issues promptly.
• Maintain detailed records of customer interactions, feedback, and call outcomes in the CRM system.
• Achieve daily/weekly/monthly call and sales targets.
• Follow communication scripts and comply with company and client policies.
• Provide feedback to the team leader/supervisor to improve call quality and customer satisfaction.
• Stay updated on product knowledge, process updates, and Australian market trends.

Requirements:

• Education: Minimum HSC/Graduate in any discipline.
• Experience: 6 months – 2 years in international voice process (preferably Australian or UK shift). Freshers with excellent communication skills may also apply.
• Skills:
• Excellent verbal communication in English with neutral/accented tone.
• Strong persuasion and negotiation abilities.
• Good listening and problem-solving skills.
• Basic computer literacy and experience with CRM tools.
• Benefits:
• Competitive salary with performance-based incentives.
• Weekend offs
• Supportive work environment with global exposure.

Job Type: Full-time

Pay: ₹12,000.00 - ₹35,317.24 per month

Work Location: In person