Job
Description
About The Role
Project Role :Technology Support Engineer
Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Oracle Solaris
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the day. Your responsibilities will include creating and implementing Requests for Change, updating knowledge base articles for effective troubleshooting, and collaborating with vendors to assist service management teams in issue analysis and resolution. Each day will involve a mix of technical problem-solving, communication with stakeholders, and proactive measures to enhance system performance and reliability.
Roles & Responsibilities:
Expected to be an SME.Collaborate and manage the team to perform.Responsible for team decisions.Engage with multiple teams and contribute on key decisions.Provide solutions to problems for their immediate team and across multiple teams.Facilitate training sessions for junior team members to enhance their skills and knowledge.Monitor system performance and implement improvements to optimize operational efficiency.
Professional & Technical Skills:
Must To Have Skills:
Proficiency in Oracle Solaris.Good To Have
Skills:Experience with Linux operating systems.Strong understanding of system administration and network management.Familiarity with virtualization technologies and cloud computing.Experience in scripting languages for automation tasks. Key Responsibilities:?¢Manage, configure, and maintain IBM AIX environments across production, development, and test systems.?¢Perform installation, patching, and upgrades of AIX operating systems and related software.?¢Administer and optimize LPARs, VIO servers, and PowerHA clusters for high availability and performance.?¢Monitor system performance and implement tuning measures to ensure optimal system efficiency.?¢Manage system backup, restore, and disaster recovery operations (using tools like NIM, TSM, etc.).?¢Plan and execute capacity management and resource allocation activities.?¢Troubleshoot and resolve complex incidents, service requests, and performance issues.?¢Collaborate with application, database, and network teams for cross-functional issue resolution.?¢Implement and maintain security hardening, patch compliance, and audit requirements.?¢Automate repetitive operational tasks using shell scripting or other automation tools.?¢Support migration and modernization initiatives involving AIX and related technologies.?¢Maintain detailed documentation of configurations, standard operating procedures, and change records.?¢Participate in on-call rotation and provide 24x7 production support as required.?¢Mentor and guide junior system administrators within the team.________________________________________Required Skills &
Qualifications:?¢Bachelor??s degree in Computer Science, Information Technology, or related field.?¢10+ years of hands-on experience in AIX system administration in large enterprise environments.?¢Strong knowledge of AIX 7.x and above, VIOS, and PowerVM technologies.?¢Experience with PowerHA (HACMP) clustering and disaster recovery setups.?¢Proficiency with NIM (Network Installation Manager) for system deployment and management.?¢Good to have exposure with backup solutions (TSM, NetBackup, or equivalent).?¢Strong shell scripting (Korn, Bash) and automation skills.?¢Familiarity with SAN, storage provisioning, and file system management (JFS2, GPFS).?¢Understanding of ITIL processes (Incident, Change, and Problem Management).?¢Excellent analytical, troubleshooting, and communication skills.________________________________________Preferred Skills:?¢Experience with AIX on IBM Power10 or Power9 hardware.?¢Knowledge of Linux or other UNIX variants.?¢Exposure to cloud or hybrid infrastructure integrations.?¢IBM Certified System Administrator ?? AIX certification.?¢Experience in leading technical projects or initiatives.
Qualification 15 years full time education
