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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

bgp routing cisco juniper ospf switching asr nexus distribution sd lan dhcp network infrastructure service quality wan ip networking protocols dns netscaler vrf cisco wireless network load balancing cisco catalyst arista troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Network Infrastructures

Good to have skills :Oracle Golden Gate Performance Tuning
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the organization. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational environment. Roles & Responsibilities:- Cisco and Juniper Routing Switching- Juniper Mist Wireless- NetScaler Loadbalancer- DNS/DHCP- SD-WAN - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical
Skills:

-Advance knowledge on BGP, OSPF routing protocol, VRF and virtualization, overlay technologies, Network load balancing, route summarization, route distribution, Quality of Service, Wireless deployment and troubleshooting, DC LAN, VSS, Stack switching, IP services, level 3 troubleshooting on SD-WAN, Wireless.- Product knowledge must on Nexus, Cisco Catalyst, Cisco ASR, Arista, Cirtix NetScaler load balancer, Cisco Wireless, Juniper Wireless.-
Must To Have Skills:

Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with network monitoring tools and troubleshooting techniques.- Familiarity with firewall configurations and security protocols.- Ability to implement and manage network changes effectively.
Additional Information:- The candidate should have minimum 5 years of experience in Network Infrastructures.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

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Technology Support Engineer