Technology Support Engineer

 About The Role  

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Netapp Storage Area Network (SAN) Administration, Netapp Network Attached Storage (NAS) Administration, Backup and Recovery Systems

Good to have skills :NAMinimum
7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve creating and implementing Requests for Change, updating knowledge base articles for effective troubleshooting, and collaborating with vendors to assist service management teams in issue analysis and resolution. You will play a crucial role in maintaining the integrity of systems and enhancing the overall efficiency of operations.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor system performance and proactively address potential issues. Professional & Technical Skills:

- Must Have
Skills:

Proficiency in Netapp Storage Area Network (SAN) Administration, Netapp Network Attached Storage (NAS) Administration, Backup and Recovery Systems.- Storage Management on NetApp and pure.- Strong understanding of storage architecture and data management principles.- Experience with disaster recovery planning and execution.- Familiarity with network protocols and their impact on storage solutions.- Ability to troubleshoot complex storage issues and implement effective solutions.
Additional Information:- The candidate should have minimum 7.5 years of experience in Netapp Storage Area Network (SAN) Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education