Technology Service Analyst

Your key responsibilities

• Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model
• As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuous improvement.
• Escalation, Management, and communication of major production incidents
• Liaising with development teams on new application handover and 3rd line escalation of issues
• Application rollout activities (may include some weekend activities)
• Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability
• Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Update the RUN Book and KEDB as and when required.

Your skills and experience

• Good experience in Production Application Support and ITIL Practices
• Very good hands-on knowledge of databases (Oracle/PLSQL etc.), including working experience of writing SQL scripts and queries.
• Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, tools for automation (RPA, Workload, Batch)
• Exposure in Kaka, Kubernetes and microservices is added advantage.
• Experience in application performance monitoring tools Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)
• Excellent Team player and People Management experience is an advantage.
• Bachelor's degree. Master's degree a plus.
• Previous relevant experience in Banking Domain
• 6+ years experience in IT in large corporate environments, specifically in the production support.
• Operating systems (e.g. UNIX, Windows)
• Understanding on environments

- Middleware (e.g.MQ, WebLogic, Tomcat, Jboss, Apache, Kafka etc )

- Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)

• Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics.

Nice to have:

• Cloud services: GCP
• Exposure on Payments domain fundamentals & SWIFT message types
• Knowledge in Udeploy , Bit bucket

Skills That Will Help You Excel

• Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills.
• Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones.
• Able to connect, manage & influence people from different backgrounds and cultures.
• A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently.