Technology Operations Lead, VP

Role Description

You will be operating within Corporate Bank Production as a Production Support in Manager capacity in Core Banking Services subdomain. Core Banking Services domain under Corporate Bank serves the critical corporate customers message transactions categorized under Liquidity, Payments Orchestration, Messaging and Surveillance, Data. We ensure safe passage and clearing of payments, trade settlements with regulatory filtering and SWIFT connectivity.

Your key responsibilities

Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production.

• Working as Regional Functional Lead for a suite of Messaging and Surveillance applications in corporate banking technology.
• Lead the team in driving a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
• Thought leadership with Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Understand business workflows and make recommendations for improvements (directly in workflows and/or analytics)
• Assist in the development of long-term organizational strategy to improve production
• Track progress of strategic goals, monitor key performance indicators (KPIs) and provide periodic updates to senior management
• Collaborate with internal and external stakeholders to ensure alignment of tactical
• initiatives in production with business goals
• Provide data driven insights and reports to support decision making
• Promote a culture of continuous improvement and foster innovation within the organization
• Experience in defining and identifying SLOs and measuring application services
• Experience in investing and driving SRE culture

Your skills and experience

University degree with technological or scientific focus or equivalent working experience -ideally in Financial Services / Banking industry.

• Extensive working experience ~16+ years in the financial services industry and a clear understanding of Finance's key processes and system.
• Leadership and People Management experience working in global matrix structure.
• Highly qualified, hands- on experience with Production Application Support and ITIL Practices with SRE knowledge and mindset.
• Proactive Service Management of all services provided across Businesses and Functions ensuring services are delivered in accordance to the agreed SLA
• Banking Domain knowledge with deep understanding of application Support and/or Development and complex IT infrastructure (UNIX, Database, Middleware, Cloud, MQ etc.)
• Good understanding of most recent technologies, be it cloud (GCP, AWS, Azure), programming languages (Java, JavaScript, Python), databases (Postgres, BigQuery), and other solutions.
• Must be able to constantly improve process and mechanism based on learning and feedback from various stakeholders.
• Excellent partnering and communication skills as well as stakeholder management combined with the ability to successfully navigate a complex organization, build strong relationships and work collaboratively with other teams
• Analytical aptitude and strong attention to detail combined with high level of commitment and the ability to deliver high quality results within tight deadlines
• Data analysis and visualization experience and understanding, with ability to translate data analysis to extract meaningful commercial insights and visualize data to support decision making processes
• Excellent communication and interpersonal skills together with ability to explain complex concepts for non-technical stakeholders to understand
• Strong analytical and problem-solving skills
• Experience in project management and change management
• High degree of emotional intelligence and cultural awareness
• Result oriented with a focus on strategic outcomes
• Guide and drive customers, suppliers and partners. Makes decisions which influence the success of projects and team objectives. Collaborates regularly with team members, users, cross-functional teams and customers. Engages to ensure that Customers/ Clients needs are being met throughout.
• Works under general direction within a clear framework of accountability. Plans own work to meet given objectives. Ability to work independently and manage multiple priorities
• Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences. Plans, schedules, and monitors work to meet time and quality targets. Facilitates collaboration between stakeholders who share common objectives. Fully understands the importance of security to own work and the operation of the organization.

Nice to have:

• Cloud services: GCP
• Experience with automation solutions (Ansible, Jenkins/Groovy, Python, Java)
• DevOps & Continuous Integration/ Agile oriented