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Description
Project Role : Technology Account Lead Project Role Description : Function as primary contact for technology work at each account. Integrate technology contracts and engagements at the client. Leverage all technology offerings to expand the scope of technology work at the account (up-sell/cross-sell). Create the technology account plan and get the right people involved to maximize the opportunity and build the account. Must have skills : Account Management, Sales Enablement, Sales Renewals Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary We are seeking a highly motivated Client Account Manager to join our team. This role is designed for an individual with a strong background in sales and renewals, specifically within the US market. The ideal candidate will have excellent communication skills, experience in Managed Services and Cloud Technology, and the ability to proactively drive revenue growth through upselling and cross-selling. You will manage existing client accounts, handle contract renewals, and ensure high levels of customer satisfaction by working closely with internal teams to deliver effective solutions. Roles & ResponsibilitiesClient Relationship Management:Manage a portfolio of existing accounts, ensuring strong, long-term customer relationships and retention.Revenue Growth:Identify and pursue upsell and cross-sell opportunities within assigned accounts.Contract Management:Oversee contract renewals, negotiate pricing, and resolve customer concerns effectively.Collaboration:Work closely with internal teams (Sales, Customer Success, Solutioning, and Delivery) to ensure seamless customer experiences.CRM Management:Maintain accurate records of account activity, sales progress, and renewal pipeline in CRM systems.Client Reviews:Conduct regular account reviews and business updates with clients to ensure alignment with their evolving needs.Sales & Renewal Targets:Meet and exceed sales and renewal goals by executing effective account management strategies.Market Intelligence:Provide valuable insights and feedback to internal teams for continuous process and service improvement. Professional & Technical SkillsExperience:5+ years in inside sales, account management, or renewals, specifically with clients in the US market.Sales Expertise:Proven track record of exceeding sales and renewal targets.Negotiation Skills: Strong ability to negotiate pricing, manage client relationships, and resolve conflicts.Account Management:Ability to handle multiple accounts and prioritize tasks effectively while working independently.Technical Knowledge:In-depth understanding of Managed Services, Cloud Technology, and other relevant industry trends.Communication:Excellent verbal and written communication skills to articulate solutions to clients and stakeholders.Problem Solving:Strong problem-solving ability with a customer-centric mindset. Additional InformationJob Type:Full-TimeTarget Market:US-based clientsIndustry:Technology, Managed Services, Cloud SolutionsTeam Collaboration:Close interaction with Sales, Customer Success, Solutioning, and Delivery teams.15 Years of Full Time Education & Marketing, or a related field. Qualification 15 years full time education
