Techno-Commercial Sales & Service Manager

Job Title: Techno-Commercial Sales & Interim Service Manager

Department:

Job Summary:

Techno-Commercial Sales & Interim Service Manager

Key Responsibilities:

Techno-Commercial Sales:

• Promote and sell pharmaceutical machinery (e.g., tablet presses, granulation equipment, etc.) to domestic and international clients.
• Understand customer URS (User Requirement Specifications) and recommend technically sound with Automation & Electrical and commercially viable solutions.
• Prepare and deliver detailed techno-commercial proposals, tenders, and quotations. ( Phase 2)
• Collaborate with design, production, and R&D teams to customize machinery as per client needs with OTS.
• Lead client discussions and support the sales team in closing high-value deals.
• Monitor market trends, competitor activities, and customer feedback to inform strategy.
• Participate in pharma expos, trade shows, and technical seminars.
• This role works closely with the sales process from the inquiry stage through to closing and post-closing support.

Interim Service Management:

• Temporarily oversee service operations, ensuring prompt installation, commissioning, and post-sales support.
• Supervise service engineers and coordinate field service schedules. ( Phase 2 )
• Ensure minimum downtime and maximum customer satisfaction through efficient service support.
• Maintain service documentation, performance reports, and CRM updates.
• Liaise with clients for preventive maintenance contracts (AMCs/CMCs) and spare part support.
• Implement service SOPs and safety standards in field operations.

Qualifications:

• Bachelors degree in Mechanical, Electrical, or Industrial Engineering.
• MBA or PGDM in Marketing/Operations (preferred but not mandatory).
• 5–7 years of experience in technical sales and service of pharma machinery or allied capital equipment.

Key Skills & Competencies:

• In-depth knowledge of pharmaceutical processing and packaging machinery.
• Strong techno-commercial negotiation and presentation skills.
• Ability to interpret engineering drawings, URS, and validation protocols.
• Hands-on experience in managing service teams and client escalations. ( Phase 2 )
• Strong leadership, planning, and multitasking abilities.
• Willingness to travel extensively within India and abroad.

Preferred Experience:

• Exposure to Tablet Compression, OSD and Powder to Packaging Machines.