Technical Writer (Remote - C2H)

Job Responsibilities:

• Create and maintain high-quality, customer-facing documentation for Blue

Planet products.

• Develop user guides, online help, tutorials, and configuration guides.
• Supplement documentation with relevant use cases, procedural steps, and

visuals.

• Ensure documentation is clear, concise, and aligned with user needs and

product functionality.

General Activities

• Write, maintain, and continuously improve customer documentation.
• Work independently with minimal supervision to meet deadlines and customer

priorities.

• Quickly become proficient with new tools, software, and product features.

Collaboration with Stakeholders

• Collaborate with developers, subject matter experts, product managers, and

customer support teams to gather information and identify documentation

needs.

• Participate in weekly scrum meetings and team discussions to understand

release requirements and timelines.

• Identify and close gaps in documentation based on customer feedback and

product updates.

Areas of Impact

• Play a key role in enhancing customer satisfaction and product usability through

effective documentation.

• Contribute to the overall success of product adoption and customer support.

Candidate's Profile:

• Experience in performance tuning, debugging, monitoring Ready for 6 to 12 months contract role in Bengaluru in Hybrid mode
• Can join within 15 days
• Ready for 6 months contract
• Excellent writing, editing, grammar, and verbal communication skills.
• Strong attention to detail and ability to simplify complex technical concepts.
• Experience writing for external audiences and creating user-focused

documentation.

• Proven ability to manage multiple deliverables and meet tight deadlines.
• BA/BS degree or equivalent practical experience.
• 8+ years of experience planning and writing documentation for software

products.

• • Experience working in an Agile development environment.
• Preferred Qualifications
• • Familiarity with telecom products and networking concepts.
• • Proficiency with documentation tools such as Git, Confluence, HTML,
• Markdown, and XML-based authoring tools.
• • Experience with structured authoring and content reuse strategies.
• • Familiarity with AI tools and technologies, and how they can enhance
• documentation workflows or product understanding.
• • Experience using AI-assisted writing or content generation tools is a plus