Technical Writer

About the Company:

Our client is a Palo Altobased AI infrastructure and talent platform founded in 2018. It helps companies connect with remote software developers using AI-powered vetting and matching technology. Originally branded as the Intelligent Talent Cloud, it enabled companies to spin up their engineering dream team in the cloud by sourcing and managing vetted global talent.

In recent years, they have evolved to support AI infrastructure and AGI workflows, offering services in model training, fine-tuning, and deploymentpowered by their internal AI platform, ALAN, and backed by a vast talent network. They reported $300 million in revenue and reached profitability. Their growth is driven by demand for annotated training data from AI labs, including major clients like OpenAI, Google, Anthropic, and Meta.

Job Title: Technical Writer

Location: Pan India

Experience: 10+ yrs

Employment Type: Contract to hire

Work Mode: Remote

Notice Period: Immediate joiners

Responsibilities:

• Lead the strategy and execution of task design and instruction creation for GenAI programmes, establishing best practices and templates.
• Collaborate deeply with product areas to understand their data needs, define clear task requirements, and provide expert consultation on task design.
• Design, write, and iterate on high-quality rater instructions and guidelines that are clear, concise, and minimise ambiguity to ensure high-quality data output.
• Develop and implement an internal training programme and comprehensive knowledge base on task design principles and best practices to empower product areas.
• Transform complex and often ambiguous technical information from engineers and researchers into effective rater task designs. Author, edit, and maintain a range of technical documents, including in-depth task design guides, instruction templates, and Quality Control (QC) rubrics. Act as a pilot user for new workflows, refining instructions based on practical application.

Minimum qualifications:

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 10 years of experience in

  technical writing

  , instructional design, or a similar role, with a focus on creating instructions for human-in-the-loop tasks or rater platforms.
• Experience in task definition and instruction design principles and best practices.
• Experience with

  HTML, Python, data analysis, Markdown, or version control systems

  (e.g.,

  Git

  ).
• Experience collaborating with stakeholders and translating requirements into clear, actionable instructions for the audience.
• Experience in developing and delivering training programmes.

Preferred qualifications:

• Advanced degree in technical communication, instructional design, human-computer interaction, or a related field.
• Experience working with large-scale human evaluation platforms, crowdsourcing, or rater-based data collection programmes.
• Experience designing tasks for complex domains.
• Experience with data analysis to inform instruction improvement.
• Familiarity with AI/ML concepts and data labelling processes.