Technical Writer

• Uses product technical skills (like repair, maintenance, manufacturing, testing, building, operating, designing, troubleshooting, servicing, etc.) and technical documentation skills (like content generation, writing, editing, reviewing, formatting, validating, etc.) to produce high quality procedures, documents for KLAs internal and external customers.
• Responsible for developing technical documentation for service, maintenance, installation, repair, troubleshooting, part replacement and upgrades for field service engineers, technical support engineers and install engineers.
• Creates, develops, plans, writes, and edits operational, instructional, maintenance, or test procedures for paper, multimedia, or web-based publication.
• Conducts interviews with various users and technical/engineering/product staff to gather data for documentation. Interfaces with functional organizations to develop content for the procedures. Researches and converts technical information into manual and/or web-based documents for non-technical and technical users. Conducts review meetings and discussions independently with engineering and technical staff.
• May be required to document engineering or manufacturing processes, procedures and specifications for internal and external audience.
• Follows documentation best practices, formats and templates. Learns new software, tools and techniques for high quality documentation. Produces products that conform to the company documentation and quality assurance standards. Recommends formats responsive to technical and customer requirements.
• Exerts good project management skills on the assigned projects, conducts reviews with stakeholders, provides regular updates to the stakeholders and functional groups; assesses efforts and time needed for the documentation; maintains action trackers and project documentation.
• Involves stakeholders from various departments and assess the need to update documentation. Monitors the errors, mistakes, changes requested and implements the changes in the documentation quickly.
• Uses standard error-free English understood across the world. Displays high proficiency in English writing for technical and non-technical audiences. Translates complex content of procedure/documents to a level and language most appropriate to the target audience. Applies other writing best practices to produce high quality, easy to understand documents/procedures.

Minimum Qualifications

Bachelor's / Master's Level Degree or work experience of 5-6 years