Job
Description
Opportunity Adobes Digital Enablement & Care team helps millions of users find success with Adobes products, engage and enable them to seamlessly achieve their creative goals. We connect with our customers through high-value, relevant, targeted content in-app, on the web, and on our HelpX , social, and community platforms. We engage with our customers through proactive content and real-world experts in communities and social that provide help, inspiration, and creative success and engagement. What you ll do: Define, deliver, and lead content initiatives that increases customer self-service and enablement for a suite of products within multiple channels - web, in-app, community, social and more. Improve customer data analysis and build insights and strategies for knowledge, troubleshooting, and outcome-based content Work with marketing and product teams to propose projects and campaigns to aid self-serve, increase ARR and grow product usage Lead projects that deliver results and manage dependencies within the context of narrow release timelines. Collaborate with engineering, support , and product management to understand product goals, experience , and customer needs to define content opportunities. Be capable of wearing multiple hats: strategist, creator and author, quality control and editor, data and insights , and project manager. Design and maintain logical information architectures with a primary focus on usability and discoverability Collect and analyse quality metrics to ensure content efficiency and outcomes . Collaborate effectively with cross-functional teams and contributors to develop, write, and maintain content. Deliver clear and concise content by following Adobe writing principles and Style Guide. Deliver high quality and accurate content by ensuring effective reviews by all partners. Develop expertise in the assigned area of work and contribute meaningfully to the product roadmap and experience . Monitor user activity, feedback, ratings, and web metrics to identify and report issues that have maximum impact on most users. Experience and qualifications: Bachelors degree or higher in English, communication, journalism, marketing, or other relevant fields 6 + years experience, preferably at a software company where the majority of your work involved customer-centric content, collaborating with various partners and writing customer-facing documentation. Experience with text, visual, and video development tools or CMS High proficiency in English language - both verbal and written. Strong teammate with good communication , organization, and interpersonal skills. Strong analytical skills with the ability to plan, prioritize, and respond to changes quickly based on documented results and metrics. Knowledge of standard processes in analytics, search technologies, and SEO (Search Engine Optimisation).
