Technical Trainer

We are looking for an experienced Trainer with at least 6+ years of experience in Training, Learning & Development, or Customer Success Environments.
The selected candidate needs to have excellent communication and organizational skills, with a strong focus on time management and project management.The role will be based out in Bangalore and will directly report to the Head of LS Digital Operations, KDSI.

Roles and responsibilities:-

• Develop, own, and implement comprehensive learning programs such as lectures, webinars, online content, etc.
• Design course materials and training content such as manuals, sessions/guides, course presentations, and audio-visual aids.
• Drive continuous evaluation to measure the success of all trainings and use that data to further develop our training methods to achieve higher efficacy and effectiveness.
• Own and monitor our training and knowledge database.
• Adapt to learning and understanding our company-specific technologies by continuously collaborating with the internal training team and counterparts.
• Collaborate with our Customer Support Operations team and help the customers with any issues.
• Provide insights to the internal teams with evaluations and analysis of our platform and our cloud services usage. 

What is in it for you?

• You are a part of a brand-new org. setup with a clean slate and a mission to build a people-first organization.
• You would be required to be a Trainer for our IIoT (Industrial Internet of Things) Cloud products, especially our Share2Act platform and INGENIQ Topics.
• Share2Act is a flexible and cloud-based IIoT platform that connects machines in production and provides extensive functionalities. It can be tailored to each employee's specific needs and is offered as a SaaS (Software as a Service) model. By providing a comprehensive overview of production, Share2Act helps customers identify optimization potentials to increase quality and productivity while reducing costs. This complete transparency is made possible through a centralized data storage in the cloud, which enables access to information from any location.

What are we looking for? (Experience/Qualifications/Skillsets/Must-haves)

• Bachelors degree in engineering/business or related field with at least 6 years of relevant experience in a Training, L&D, and/or Customer Success environment.
• Certification in training (e.g., Certified Technical Trainer) is a plus.

Tools and Technologies:-

• Video Conferencing Software tools

  : like Zoom and Microsoft Teams for live interactive training sessions.

• Content Creation tools

  : Material creation tools like Microsoft PowerPoint, Confluence, and Canva.

• Video recording & editing tools

  : like Camtasia to develop engaging training videos and visuals.

• Knowledge management and SOP creation tools

  – Word, Adobe PDF, Excel, and Confluence.

• Assessment and Evaluation Tools

  : Tools Like Microsoft forms for measuring the effectiveness of training programs and gathering feedback.

• Collaboration and Communication Tools:

  Outlook, Microsoft Teams, Zoom for facilitating teamwork and continuous interaction among trainers and learners.

• Ticketing and Task management tools:

  like JIRA, Salesforce, and MS tasks.

Professional attributes:-

• Good interpersonal and organizational skills.
• Ability to work across cultures and be able to interact with local and international counterparts/customers.
• High degree of initiative, confidence, and enthusiasm.
• Keen organization, prioritization, project management, and time management abilities
• Excellent communication skills and is a team player.