Technical Trainer

Job Description -

1. Deliver Technical Training at L4 Level for Mobile via Classroom and Virtual Sessions.

2. Create Training Content in the form of PPT and Interactive Video for Classroom and Virtual Training Sessions.

3. Create Content in the LMS Platform for e-Learning Modules.

4. Provide Technical Support to the Field Technicians and Call Center, Agents, on unresolved and Critical Issues.

5. Crate Tech Bulletins based on the Field Technicians reported Critical Issues and circulate them to the Field Operations Team and Technicians.

6. Coordinate with Brands, Filed Operations and Service Franchisees to ensure the delivery of Technical training.

7. Data Analysis and finding RCS.

8. Monitor and Improve Technician Performance on Key Parameters.

9. Release monthly Training Calendar base on Training Need Identification.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund

Application Question(s):

• Do you have experience in Providing Training for Mobile Service Technicians
• Have you worked, in any Mobile Authorised Service Center,

Work Location: In person