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Competent Groove Pvt. Ltd.
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Technical Support/Customer Success Executive

Technical Support/Customer Success Executive

Competent Groove Pvt. Ltd.

1 - 3 years

|

3 - 4 Lacs

Navi Mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

Technical Support Customer Support Operations Technical Customer Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Resolve client queries, troubleshoot technical issues, and drive customer retention and upsell opportunities in a dynamic SaaS environment. - Troubleshoot issues, guide users step-by-step, and escalate complex cases to the technical team. Required Candidate profile - Experience in Customer Success, Technical Support, or Sales (preferably in a SaaS or IT environment) - Proven experience in upselling, cross-selling, or business development within existing accounts

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