Technical Support (Voice and Non Voice Process)

You will be responsible for providing top-notch Technical support to customers over the phone. Your key responsibilities will include: - Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues. - Following standard operating procedures and escalating to internal teams for quicker resolution. - Documenting solutions in the form of a knowledge base, Tech notes, and Articles to help build a robust knowledge base for future reference. - Documenting all troubleshooting performed on the call. Qualification Required: - Undergraduate or Graduate Additional Details: - Shifts: 4 Days a Week, Night Shifts - Location: Uppal - 2 Way Cab is provided Please note that this is a Night shift process with a 3*3 rotational shift pattern. Cab facility is available both ways. Kindly be informed that there is no work from home option available for this role. The interview will be conducted at the office premises. You will be responsible for providing top-notch Technical support to customers over the phone. Your key responsibilities will include: - Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues. - Following standard operating procedures and escalating to internal teams for quicker resolution. - Documenting solutions in the form of a knowledge base, Tech notes, and Articles to help build a robust knowledge base for future reference. - Documenting all troubleshooting performed on the call. Qualification Required: - Undergraduate or Graduate Additional Details: - Shifts: 4 Days a Week, Night Shifts - Location: Uppal - 2 Way Cab is provided Please note that this is a Night shift process with a 3*3 rotational shift pattern. Cab facility is available both ways. Kindly be informed that there is no work from home option available for this role. The interview will be conducted at the office premises.