Technical Support Specialists

As a Technical Support Specialist based in Vizag, Andhra Pradesh, India, you will play a crucial role in providing technical assistance and support to customers facing challenges with software, hardware, or other technical products. Your primary responsibilities will include troubleshooting issues, offering effective solutions, and ensuring customer satisfaction through clear communication and problem-solving skills. **Key Responsibilities:** - Respond to customer inquiries and technical issues promptly and professionally via phone, email, or chat. - Diagnose and troubleshoot technical problems related to software, hardware, or network issues. - Guide customers through step-by-step instructions to resolve technical issues efficiently. - Maintain detailed records of customer interactions, including problem descriptions and solutions, using ticketing systems or CRM software. - Escalate complex technical issues to higher-level support or engineering teams for further investigation and resolution. - Collaborate with internal teams such as product development and engineering to address recurring technical issues effectively. - Stay abreast of product knowledge, technical specifications, and troubleshooting techniques to deliver accurate and efficient technical support. - Conduct follow-ups with customers to ensure satisfactory resolution of technical issues and offer additional assistance when required. **Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. - Previous experience in technical support or a similar customer service role may be necessary. - Profound understanding of computer systems, software, and hardware components. - Proficiency in troubleshooting technical issues and providing detailed solutions. - Exceptional communication skills, both verbal and written, to explain technical information to non-technical users effectively. - Ability to work autonomously and collaboratively in a fast-paced environment. - Customer-centric mindset with a dedication to delivering high-quality technical support. Please note that the above-mentioned job description pertains to a Technical Support Specialist role with 1-2 years of experience and the location specified.,