Technical Support Specialist - WLAN

Role Overview: As a Technical Support Specialist within the Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless Local Area Network (WLAN) and connectivity services. Your expertise in Wireless Local Area Network (WLAN) design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions. Key Responsibilities: - Provide expert IT service management in Incident, Problem, and Change Management for Wireless Local Area Network (WLAN) and ClearPass Policy Manager (CPPM) technologies. - Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services. - Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end. - Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions. - Identify root causes of network incidents and develop preventive actions while adhering to change management processes. - Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices. - Mentor junior team members while staying updated on industry trends in network security technologies. - Drive results and foster a strong customer focus in a dynamic, global team environment. Qualifications Required: - Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with 12+ years of experience in network services within complex environments - Deep knowledge in Wireless Local Area Network (WLAN) design/configuration, specifically with Aruba Access Points and Controllers - Proficiency in authentication protocols like RADIUS, TACACS, and LDAP - Strong problem-solving skills and attention to detail - Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.) About the Company: Join Nokia in creating the technology that helps the world act together. Nokia is a B2B technology innovation leader, pioneering networks that sense, think, and act, putting the world's people, machines, and devices in sync to create a more sustainable, productive, and accessible future. The Strategy and Technology organization drives Nokia's future innovation by identifying value-creation opportunities and setting a unified company vision. As an inclusive employer, Nokia encourages candidates from diverse backgrounds to apply for roles, even if they do not meet every listed requirement. The recruitment process at Nokia aims to ensure a smooth and inclusive experience for all candidates.,