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Technical Support Specialist

Technical Support Specialist

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

HCLTech

Hyderabad

Posted:4 hours ago

Job Description

Job Summary

Senior Release Manager is responsible for planning, coordinating, and overseeing the end-to-end release management process across multiple projects and environments. The role ensures smooth, timely, and high-quality software releases while minimizing business risks and maintaining compliance with organizational standards.

Key Responsibilities

Planning of software releases from nonproduction through productionOwn end to end Infrastructure release planning and execution (Infra specific)Coordinate releases across Network, Operating System, Database & Middleware teams (Infra specific)Prepare and maintain Release CalendarEnsure Release readiness, including change creation, impact analysis, CAB approvalManage Conflict check with other planned releasesPrepare detailed deployment plan including rollback and contingency plansCoordinate deployment with multiple teams during the release windowCommunicate release status to the stakeholdersLead Go/No-Go decisions and post release statusesDrive retrospection meeting to document lessons learnt

Skill Requirements

Application and infrastructure Release management

ITIL

ServiceNow

Must Have Skill

Application Release/Deployments,Information Technology Infrastructure Library (ITIL),Release Management,ServiceNow - RELEASE MANAGEMENT

Good to Have Skill

Other Requirements

Skills Required

Technical Support Release Management Impact Analysis Itil Servicenow Information Technology IT support ITIL and ITSM tools

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Technical Support Specialist