Technical Support Specialist

Role: Technical Support Specialist
Experience: 2 to 6 Years
Industry: IT Services & Consulting
Location: Andheri (West), Mumbai
Working Days: 6 Days, i.e., Monday to Saturday

Role Overview:

We are seeking a skilled and customer-focused Technical Engineer to deliver post-sales support, solution implementation, and ongoing technical guidance to enterprise clients. This role requires strong technical expertise, hands-on deployment capabilities, and a commitment to ensuring customer success throughout the solution lifecycle.

The ideal candidate will act as a trusted technical advisor, managing implementations, resolving complex issues, and collaborating with internal teams to ensure seamless solution adoption and long-term value realization.

Key Responsibilities:

Implementation & Deployment

• Install, configure, and integrate cybersecurity solutions across on-premises, cloud, and hybrid environments.
• Execute solution rollouts, migrations, and upgrades with minimal business disruption.
• Prepare and maintain technical documentation, configuration guides, and runbooks.

Support & Troubleshooting

• Provide timely resolution of customer issues, incidents, and escalations.
• Diagnose and troubleshoot complex technical problems in collaboration with product and engineering teams.
• Manage support tickets, conduct root cause analysis, and implement preventive measures.

Customer Engagement

• Act as the primary technical point of contact for assigned enterprise accounts.
• Deliver technical training sessions, workshops, and knowledge transfer to customer teams.
• Advise customers on best practices and optimize solution performance and usage.

Collaboration & Continuous Improvement

• Work closely with pre-sales teams to ensure a smooth transition from solution design to implementation.
• Provide product feedback and recommend enhancements based on customer interactions.
• Stay updated with evolving technologies, integrations, and cybersecurity best practices.

Preferred Candidate Profile:

Domain Expertise:

• Public Key Infrastructure (PKI) & Certificate Lifecycle Management (CLM)
• Cryptography & Encryption Technologies (data-in-transit, data-at-rest, key management, digital signatures)
• Identity & Access Management (IAM): authentication, authorization, SSO, MFA, privileged access
• Application & Software Security: secure code signing, Descopes, API security, runtime protection
• Data Protection & Secure File Transfer: data classification, compliance-driven security solutions
• Cloud & Hybrid Security: multi-cloud deployments and integrations
• Automation & Orchestration: lifecycle automation and security workflows
• Threat Mitigation & Resilience defense-in-depth, SSL/TLS, runtime protection

Key Skills & Competencies:

• Strong problem-solving and analytical skills
• Good Communication Skills
• Excellent customer communication and stakeholder management
• Hands-on experience with security solution deployment and troubleshooting
• Ability to work independently and in cross-functional teams
• Strong documentation and presentation skills.

Pay: ₹420,000.00 - ₹960,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person