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Technical Support Operation L2

Technical Support Operation L2

Comviva Technology

6 - 8 years

6 - 8 Lacs

Hyderabad / Secunderabad, Telangana Telangana India

Posted:13 hours ago| Platform: Foundit logo

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Skills Required

Computer Science Root Cause Analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Application Log backup, Maintainence, Understanding and Analysis skills. Load Balancer configuration and troubleshooting.( Nginx is a plus ) Networking troubleshooting, routing, connectivity, vpn issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Document technical knowledge in the form of notes and manuals Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue Requirements and skills:- 6-8 year of experience as Technical Support Engineer Knowledge of linux, shell scripting Working experience of MySQL, PostgrSQL, MongoDB. Bachelor Degree in Computer Science, IT, or similar field; a Master s is a plus

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