Technical Support Manager/ Senior Manager

You will be responsible for providing international technical support to B2B customers at Stellar. Your duties will include managing a team of technical support executives, assisting customers with BitRaser software, handling technical support queries, creating and executing SLAs, resolving escalated issues promptly, collaborating with the R&D team to prioritize bug fixes, achieving customer satisfaction NPS, conducting team training on newer technology, assisting prospects in software evaluation, managing closed accounts for customer retention, logging issues in CRM, and maintaining features and issue reports. Desired Experience: - Total experience of 10-12 years in B2B support - Minimum 50% experience in International Software/Hardware Support - Performance Improvement through relevant KPIs measurement - Technical Support Experience with B2B Support - Building relationships with client personnel and handling critical issues Key Skills: - Technical Skills: Good knowledge of computer hardware, IT infrastructure, networking, cloud platforms, cybersecurity, and API - Customer Handling Skills: Empathy - Outstanding Communication Skills (Written and Oral) - Team management skills: Experience in handling teams and collaborating with different departments - Ability to approach complex tickets with curiosity and independently identify themes across multiple areas Qualification: - B.Tech/M.Tech/BCA/MCA (Computer Science or IT) / Diploma in Computer Shift Timings: - 5:30 to 2:30 AM IST (US Shift) - 8:00 PM to 5:00 AM IST (Night Shift) Perks: - Learning & Development - Medical Insurance - Work-Life Balance - Growth Opportunities - Cab Facility - Meal Benefits Please note that the job was posted on August 18, 2025, and the location is Gurugram.,