Technical Support - Hindi

Job Description

Job Summary Provide exceptional customer support when communicating and assisting customers. Ensure that high-quality standards are maintained for all customer interactions and issue resolutions. Respond to telephone calls, emails, chats, and assigned tickets from users. Properly escalate unresolved issues to appropriate internal teams. Resolve complex technical queries and issues of product functionality. Deliver high quality and timely resolutions to problems. Prioritize and manage several open issues at one time. Perform other duties and responsibilities as necessary. Ensure all issues are properly logged Maintain accuracy in reports. Requirements: Must have excellent communication skills in Hindi. Degree in computer science or information technology. Experience with remote desktop applications and help desk software. Work well in a team environment. Self-directed and capable of working in a fast-paced environment.