Technical Support Executive

Job Description

Job description Role & responsibilities • Supporting customers contacting for technical assistance with network through LAN, WIFI, Mobile, Television, Routers and Computers • Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the clients’ policies and procedures. • Track unresolved issues through to resolution, within agreed time limits. • Properly escalate and follow up unresolved issues to appropriate internal teams. • Ensure all issues are properly logged. • Prioritize and manage several open issues at one time. • The ability to think logically. • Strong customer focus. • Respond quickly to customer requests/needs to maintain a high level of customer satisfaction. • Maintain individual performance towards client KPIs. Preferred candidate profile • Should have excellent communication skills. • Willing to work 24/7 with rotational off's ( US Shifts ) • Graduate in Any stream Perks and Benefits Experience : 1+ Year Experience CTC : UPTO 3.6 LPA Transport : 2-way cabs provided Role : Technical Support - Non-Voice Industry Type : BPO / Call Centre Department : Customer Service & Operations Role Category : Non-Voice Education : Graduation Thanks & Regards HR Team NetRTech Solutions