Technical Support Executive

About the Role:

Technical Support Executives

Key Responsibilities:

• Monitor live online examinations and handle real-time issues using Freshdesk.
• Respond to support tickets, emails, and live chat queries.
• Escalate unresolved or critical issues to Tier 2 Support.
• Coordinate with Examination Coordinators and Technical Teams for issue resolution.
• Generate or validate exam codes based on standard procedures.
• Accurately document support interactions and maintain logs.
• Ensure SLA compliance and deliver a high standard of customer service.
  

Required Skills & Qualifications:

• Experience:

  4-5 years in Customer Support / Helpdesk / Technical Support.

• Communication:

  Excellent verbal and written English communication.

• Tools:

  Hands-on experience with Freshdesk or similar ticketing platforms.

• Tech Skills:

  Basic computer troubleshooting proficiency.

• Interpersonal:

  Strong coordination, multitasking, and attention to detail.

• Problem Solving:

  Strong analytical and troubleshooting abilities.

How to Apply: To apply, please submit your resume to chetna.gupta@jobors.com . Only shortlisted candidates will be contacted for interviews.

Regards,

Chetna Gupta

HR Executive

9870105261

chetna.gupta@jobors.com