Technical Support Executive

Job Description: As a Technical Support Executive at ByteReboot Private Limited, your role will involve assisting customers from the US and Canada with their technical queries related to computers, printers, and peripherals. Your primary responsibility will be to provide high-quality customer support through calls and remote assistance tools, ensuring exceptional support experience. Additionally, you will handle inbound customer queries, record and manage customer issues in CRM software, perform basic troubleshooting, and recommend or upsell products/services when suitable. It is essential to maintain professionalism and ensure customer satisfaction on every interaction. Participation in team meetings and training sessions is also expected. Key Responsibilities: - Handle inbound customer queries from US/Canada clients related to computers, printers, and peripherals. - Provide high-quality customer support through calls and remote assistance tools. - Record and manage customer issues in CRM software. - Perform basic troubleshooting and recommend or upsell products/services where suitable. - Maintain professionalism and ensure customer satisfaction on every interaction. - Participate actively in team meetings and training sessions. Qualifications Required: - Experience: 1 year (Freshers encouraged to apply) - Education: Bachelor's degree preferred but not mandatory - Language: Excellent spoken English is mandatory About the Company: ByteReboot Private Limited is a company that values world-class customer care with a technical edge. Located at Tecfin Towers, Phase-8B, Mohali, Punjab, ByteReboot offers a supportive work environment with benefits such as complimentary meals during shifts, paid time off, leave encashment, performance-based incentives, and career growth opportunities. Apply now to be a part of ByteReboot's growing support team by sending your resume to hr@bytereboot.com or contacting 6284605835. (Note: Additional company details are not provided in the job description.),