Technical Support Engineering Technical Specialist

Role Overview: - Provides engineering support to customers, customer support personnel, and field support staff on systems and product issues. - Works with customers and company personnel to define technical problems, determine solutions, and assist customers in implementing fixes. - Provides technical feedback to engineering concerning product changes/enhancements. - May be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation. - Creates tests, tools, and diagnostic procedures for use by product support personnel. - May quality check technical product documentation. Key Responsibilities: - Contributes to moderately complex aspects of a project. - May assist more junior staff members with aspects of their job. Qualifications Required: - University education in an engineering specialty. - Strong competence with the various tools, procedures, and programming languages used to accomplish the job. No additional details of the company were mentioned in the job description.,