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Technical Support Engineering Technical Specialist Ribbon Communications

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

Role Overview: - Provides engineering support to customers, customer support personnel, and field support staff on systems and product issues. - Works with customers and company personnel to define technical problems, determine solutions, and assist customers in implementing fixes. - Provides technical feedback to engineering concerning product changes/enhancements. - May be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation. - Creates tests, tools, and diagnostic procedures for use by product support personnel. - May quality check technical product documentation. Key Responsibilities: - Contributes to moderately compl...

Posted 15 hours ago

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